Hybrid Onsite Field Service Engineer 2

Posted last week

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About the role

  • Provide on-site customer product support for Illumina's products
  • Applies company policies and procedures to resolve a variety of issues
  • Determines a course of action based on guidelines
  • Modifies processes and methods as required
  • Works on assignments of moderate scope where problem solving requires application of learned techniques
  • Builds productive working relationships internally and externally
  • Provides standard professional guidance and collaborates to resolve mutual problems
  • Works autonomously and receives little instruction on day-to-day work/new assignments
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Install, upgrade, repair, and maintain instrument systems at customer site
  • Troubleshoot and repair system problems
  • Submit service reports, expense reports, and "Bug" reports in a timely manner
  • Enter work performed in service database in a timely manner
  • Maintain accurate service spares inventory
  • Revise/review SOPs
  • Demonstrated ability to align optical systems

Requirements

  • Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
  • Must be highly motivated and have problem-solving ability
  • Ability to operate as an independent contributor and as a cooperative member of a team
  • Excellent verbal and written communications skills
  • Biotechnology/Biomedical industry knowledge, or applicable military experience
  • Demonstrated experience using electronic troubleshooting equipment; e.g. DVM, Oscilloscope, etc.
  • Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
  • Technical knowledge of computer hardware, Windows OS, and networking
  • Planning, scheduling, and prioritization skills

Benefits

  • access to genomics sequencing
  • family planning
  • health/dental/vision
  • retirement benefits
  • paid time off

Job title

Onsite Field Service Engineer 2

Job type

Experience level

JuniorMid level

Salary

$73,400 - $110,200 per year

Degree requirement

Bachelor's Degree

Location requirements

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