Hybrid Online Sales Counselor

at Century Communities, Inc. (NYSE:CCS)

• Job title: Online Sales Counselor
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Houston, United States

About the role

• Online Sales Counselor for Century Communities supporting sales and marketing initiatives. Handling eLeads, email correspondence, and database management for the homebuying process in Houston, Texas.

Responsibilities

• Provide same-day, immediate email/phone response to all eLeads from Century Communities website and 3 rd party sources
• Respond quickly to “Live Chat” inquiries and convert to on-site appointments
• Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
• Send out marketing collateral to eLeads
• Maintain a database of eLeads through CRM
• Maintain a toll-free number and voicemail for eLeads
• Assist the prospect in selecting the best Century community for prospective homebuyers
• Conduct and manage ongoing email campaigns, newsletters, and online community launches
• Provide reporting of eLead activity and sales conversion
• Monitor website data on the company website and 3 rd party websites
• Provide reporting, conversion rates, aggregate data, and make recommendations based on results to improve the online customer experience
• Provides consistent follow-up with all leads received at the 3, 7, 14, 21, and 28-day milestones
• Perform and maintain competitive email marketing and website market research
• Other projects as assigned

Requirements

• High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field.
• Two years+ of sales/marketing experience.
• Real estate marketing or homebuilding industry experience is preferred.
• Advanced internet, email, and sales contact CRM experience.
• Proficient at overcoming various sales objectives and concerns.
• Strong computer skills including Microsoft Office, Excel, Outlook, and CRM management.
• Typing 45 WPM+.
• Detail-oriented, outstanding follow-up skills, customer-focused.
• Excellent email writing and telephone communication skills.
• Solid organizational, planning, and management skills.
• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
• Prioritize time well, juggle several projects at once, and experience working under deadlines.