Customer Onboarding Coordinator at Kolmeo facilitating onboarding of new clients to the property management software. Collaborating with the customer support team to enhance user experience and satisfaction.
About the role
- Onboarding Manager leading and managing a team to conduct KYC and AML reviews at U.S. Bank. Ensuring compliance and risk management in the financial industry with strong leadership requirements.
Responsibilities
- Lead and manage a team of 4-5 Team Leads with 8-10 Analysts reporting to each Team Lead
- Ensure teams conduct time-sensitive reviews and analysis of Know Your Customer (KYC) activity
- Take appropriate action based on account and customer characteristics on routine issues
- Communicate across CDDO Team and BL Financial Crime Compliance (FCC) Teams
Requirements
- Bachelor's degree, or equivalent work experience
- Typically more than eight years of applicable experience
- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
- Thorough knowledge of Risk/Compliance/Audit competencies
- Strong leadership and management skills of processes, projects and people
- Effective written and verbal communication skills
- Strong analytical, problem-solving and negotiation skills
- Proficient computer skills, especially Microsoft Office applications
- Applicable professional certifications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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