Providing software support and training to customers while ensuring high customer satisfaction in a tech - driven dental care company. Handling requests via calls, chat, and remote tools during installations.
About the role
- Sales operations role for Cigna Healthcare, coordinating new business processes and ensuring compliance and efficiency. Act as a trusted resource between sales managers and internal partners.
Responsibilities
- Performs a broad range of sales operations functions for the new business sales process
- Serve as a liaison between assigned New Business Managers and internal partners
- Work closely with presale, underwriting and brokers to ensure documents, information and tasks are moving through the sales process timely with the highest degree of accuracy
- Coordinate and process end-to-end new business sold transactions and document package across all product lines
- Maintain tracking and reporting of status and deliverables associated with assigned book of business
- Support creation of Finalist Presentation materials with New Business Manager
- Participate in projects related to new business services and other product/process related initiatives.
Requirements
- Bachelor/Associate’s degree in a related field preferred or at least 1+ year of related experience.
- Previous sales operations, presale or benefit service experience preferred
- Prior experience working with matrix partners and external customers is preferred
- Strong attention to detail and demonstrated experience in delivering high quality work
- Excellent communication, organization and presentation skills
- Knowledge of systems such as Excel, Word, Outlook, SFDC applications.
- Strong attention to detail, analytical and problem solving skills
- Demonstrated ability to work in a fast paced environment
- General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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