Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Network Support Specialist delivering hands-on support for network infrastructure and end-user assistance at a healthcare technology company. Ensuring reliable system performance and responsive service across the organization.
Responsibilities
- Provide Tier 1-2 end-user support for hardware, software, and network-related issues (Windows, Mac, Office 365, VPN, printers, etc.)
- Troubleshoot and resolve network connectivity problems (wired, wireless, and remote access)
- Configure and maintain Cisco switches, routers, and firewalls
- Assist with VMware vSphere/ESXi virtual infrastructure–creating and maintaining virtual machines, monitoring performance, and applying updates
- Support basic Windows Server administration, including user account management, file shares, and permissions
- Collaborate with IT leadership to monitor network performance, apply patches, and maintain security standards
- Manage and document support requests in the help desk ticketing system
- Maintain accurate records of configurations, procedures, and troubleshooting steps
- Participate in system upgrades, hardware deployments, and network improvement projects
- Provide after-hours or on-call support as required for critical systems
Requirements
- Associate’s degree in Information Technology or related discipline or equivalent work experience
- 3-5 years of experience in technical support, network support, or desktop support roles
- Knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
- Working knowledge of Cisco networking (VLANs, routing, ACLs, wireless)
- Familiarity with VMware virtualization environments
- Proficiency in troubleshooting Windows systems, network connectivity, and peripheral devices
- Strong analytical, documentation, and problem-solving skills
- Ability to work independently and prioritize multiple tasks effectively
- Excellent communication skills and customer-service skills
- Certifications such as CCNA, CompTIA Network+, or VMware VCTA preferred
- Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
- Experience with Active Directory, DNS, DHCP, and Office 365 administration preferred
- Exposure to network security tools (firewalls, endpoint protection, MFA solutions) preferred
- Previous experience in healthcare or other regulated environments (HIPAA compliance) preferred
Benefits
- Access to a 401(k) Retirement Savings Plan
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Paid Holidays
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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