HVAC Remote Support Technician responsible for providing technical support and troubleshooting for BAS/BMS systems. Collaborating with clients and field technicians to ensure optimal HVAC system performance.
About the role
- Network Support Analyst ensuring seamless IT infrastructure performance for clients' network, server, and VoIP systems. Working in a 24/7 operations team in Downers Grove office.
Responsibilities
- Monitor network, server, and VoIP systems using real-time alerts and notifications.
- Perform first-level troubleshooting and escalate complex issues to senior engineers.
- Accurately document incidents in ticketing systems and knowledge bases.
- Communicate effectively with customers, vendors, and internal teams during incidents.
- Coordinate with service providers for timely resolution of escalated issues.
- Follow ITIL-based incident management processes and contribute to continuous improvement.
Requirements
- A minimum of a CCNA is required for this role.
- Experience with Cisco devices required.
- Fortigate and Palo Alto technologies a bonus!
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent written, verbal, and interpersonal communication abilities.
- Hands-on familiarity with networking equipment (switches, routers, firewalls).
- Knowledge of IP networks, server solutions, and Cisco technologies.
- Ability to multi-task and thrive in a fast-paced environment.
- The candidate must have a car, as this position requires travel between locations and the transportation of equipment.
- A valid driver’s license and proof of vehicle insurance will be required.
- Legally authorized to work in the US without sponsorship.
- Must demonstrate a “can-do” attitude.
- We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Benefits
- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
Job title
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