Hybrid Network Support Analyst

at Sentinel Technologies

• Job title: Network Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $40,000 - $70,000 per year
• Degree requirement: Professional Certificate
• Tech skills: Firewalls, VoIP
• Location requirements: Hybrid, Downers Grove, United States

About the role

• Network Support Analyst ensuring seamless IT infrastructure performance for clients' network, server, and VoIP systems. Working in a 24/7 operations team in Downers Grove office.

Responsibilities

• Monitor network, server, and VoIP systems using real-time alerts and notifications.
• Perform first-level troubleshooting and escalate complex issues to senior engineers.
• Accurately document incidents in ticketing systems and knowledge bases.
• Communicate effectively with customers, vendors, and internal teams during incidents.
• Coordinate with service providers for timely resolution of escalated issues.
• Follow ITIL-based incident management processes and contribute to continuous improvement.

Requirements

• A minimum of a CCNA is required for this role.
• Experience with Cisco devices required.
• Fortigate and Palo Alto technologies a bonus!
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Hands-on familiarity with networking equipment (switches, routers, firewalls).
• Knowledge of IP networks, server solutions, and Cisco technologies.
• Ability to multi-task and thrive in a fast-paced environment.
• The candidate must have a car, as this position requires travel between locations and the transportation of equipment.
• A valid driver’s license and proof of vehicle insurance will be required.
• Legally authorized to work in the US without sponsorship.
• Must demonstrate a “can-do” attitude.
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• Additional paid time-off for Personal and Sick
• Certification and hands-on training
• Employee discount for product services and entertainment