Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Network Support Analyst ensuring seamless IT infrastructure performance for clients' network, server, and VoIP systems. Working in a 24/7 operations team in Downers Grove office.
Responsibilities
- Monitor network, server, and VoIP systems using real-time alerts and notifications.
- Perform first-level troubleshooting and escalate complex issues to senior engineers.
- Accurately document incidents in ticketing systems and knowledge bases.
- Communicate effectively with customers, vendors, and internal teams during incidents.
- Coordinate with service providers for timely resolution of escalated issues.
- Follow ITIL-based incident management processes and contribute to continuous improvement.
Requirements
- A minimum of a CCNA is required for this role.
- Experience with Cisco devices required.
- Fortigate and Palo Alto technologies a bonus!
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent written, verbal, and interpersonal communication abilities.
- Hands-on familiarity with networking equipment (switches, routers, firewalls).
- Knowledge of IP networks, server solutions, and Cisco technologies.
- Ability to multi-task and thrive in a fast-paced environment.
- The candidate must have a car, as this position requires travel between locations and the transportation of equipment.
- A valid driver’s license and proof of vehicle insurance will be required.
- Legally authorized to work in the US without sponsorship.
- Must demonstrate a “can-do” attitude.
- We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Benefits
- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Junior Technical Support Engineer providing effective technical support for customers at Ness Digital Engineering. Demonstrating expertise in various technologies and excellent problem - solving skills.
Technical Support Agent diagnosing and troubleshooting end user system access and device issues in a call center environment. Working with customers to resolve technical issues and ensuring customer satisfaction.
Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.