Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Netsuite Administrator managing operations and support for Netsuite ERP system at PANGAIA. Responsible for system configuration, end-user support, and process automation.
Responsibilities
- Manage and configure the NetSuite ERP system to align with company processes and requirements.
- Set up and maintain user accounts, roles, and permissions.
- Customise forms, records, and build workflows to meet business needs.
- Develop and maintain custom fields, scripts, and saved searches.
- Lead testing and validation of all Netsuite upgrades, new feature deployments, and custom developments in sandbox/staging environments through to production.
- Provide comprehensive end-user support and training for NetSuite.
- Assist users with troubleshooting issues, answering queries, and resolving problems.
- Develop and maintain user documentation, training materials, and best practices.
- Work closely with internal teams and external partners to continuously optimise and enhance our Netsuite workflows, customisations, and processes.
- Design and implement automated processes and workflows within NetSuite.
- Maintain custom integrations between NetSuite and other systems (e.g., Shopify, Joor, 3PL), troubleshoot and fix issues with flows.
- Manage and support the Celigo integration system, monitoring all data flows, troubleshooting issues, and escalating problems as necessary.
- Ensure data integrity and accuracy within NetSuite.
- Develop and maintain custom reports, dashboards, and analytics.
- Perform data imports, exports, and migrations as required.
Requirements
- 2+ years managing and optimizing Netsuite as an end user.
- Excellent understanding of ERP systems and ecommerce platforms like Shopify.
- Strong analytical skills and meticulous attention to detail.
- Exceptional communication and collaboration skills.
- Tenacity and a strong drive to get to the bottom of a problem and properly resolve it.
- Ability to understand business requirements and translate them into system changes.
- Proactive self-starter who can manage competing priorities.
- Technical Skills
- Confident in day-to-day use and configuration of Netsuite ERP, particularly around standard processes of P2P, S2C in a B2C and B2B environment.
- Familiarity with Netsuite workflow functionality; custom records & fields; saved searches.
- Knowledge of integrating Netsuite with other platforms.
- Experience with Celigo integration platform would be beneficial.
- Development experience with SuiteScript would also be an advantage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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