Netsuite Administrator managing operations and support for Netsuite ERP system at PANGAIA. Responsible for system configuration, end-user support, and process automation.
Responsibilities
Manage and configure the NetSuite ERP system to align with company processes and requirements.
Set up and maintain user accounts, roles, and permissions.
Customise forms, records, and build workflows to meet business needs.
Develop and maintain custom fields, scripts, and saved searches.
Lead testing and validation of all Netsuite upgrades, new feature deployments, and custom developments in sandbox/staging environments through to production.
Provide comprehensive end-user support and training for NetSuite.
Assist users with troubleshooting issues, answering queries, and resolving problems.
Develop and maintain user documentation, training materials, and best practices.
Work closely with internal teams and external partners to continuously optimise and enhance our Netsuite workflows, customisations, and processes.
Design and implement automated processes and workflows within NetSuite.
Maintain custom integrations between NetSuite and other systems (e.g., Shopify, Joor, 3PL), troubleshoot and fix issues with flows.
Manage and support the Celigo integration system, monitoring all data flows, troubleshooting issues, and escalating problems as necessary.
Ensure data integrity and accuracy within NetSuite.
Develop and maintain custom reports, dashboards, and analytics.
Perform data imports, exports, and migrations as required.
Requirements
2+ years managing and optimizing Netsuite as an end user.
Excellent understanding of ERP systems and ecommerce platforms like Shopify.
Strong analytical skills and meticulous attention to detail.
Exceptional communication and collaboration skills.
Tenacity and a strong drive to get to the bottom of a problem and properly resolve it.
Ability to understand business requirements and translate them into system changes.
Proactive self-starter who can manage competing priorities.
Technical Skills
Confident in day-to-day use and configuration of Netsuite ERP, particularly around standard processes of P2P, S2C in a B2C and B2B environment.
Familiarity with Netsuite workflow functionality; custom records & fields; saved searches.
Knowledge of integrating Netsuite with other platforms.
Experience with Celigo integration platform would be beneficial.
Development experience with SuiteScript would also be an advantage.
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