Client Care Representative managing client experiences and administrative tasks in hearing clinics across Sunshine Coast. Providing excellent customer service to primarily older clientele with hearing health needs.
About the role
- Bilingual tax administrator ensuring compliance with Canadian tax laws and regulations. Collaborating with internal teams to process tax returns and perform audits in a hybrid environment.
Responsibilities
- Ensure scheduled tax reviews are processed and completed within required timeframes.
- Ensure all transactional corrections are addressed and completed prior to filing tax returns.
- Ensure all tax-related requests received are handled within the timeframes set by the service level agreement.
- Be responsible for producing tax slips and sending files to DOXIM.
- Review all vendor portals before deadlines to ensure instructions are accurate and up to date.
- Escalate any tax-related issues that require management review and intervention.
- Stay current on CRA and IRS regulations regarding qualified intermediaries, and on FATCA and NCD rules by reviewing legislation, press releases, and industry bulletins.
- Prepare and/or review year-end tax reporting forms for client accounts, whether plan-related or non-plan-related.
- Regularly monitor the CRA, Revenu Québec (MRQ), IRS and the investment industry regulatory bodies (formerly the MFDA and IIROC) websites for tax changes and communicate updates to the team to revise procedural manuals accordingly.
- Gather information for internal and external auditors.
- Provide support and service for preparing appropriate client reporting.
- Review the current monthly tax verification process for tax information.
- Validate data by comparing tax information to account details in our internal system.
- Identify outstanding items and resolve them in a timely manner.
- Proactively identify and implement process improvements.
- Research and promptly resolve reported issues.
- Ensure all variances in client accounts are forwarded to the processing team for timely handling.
- Make payroll remittances for tax withholdings to the CRA, MRQ and IRS and reconcile internal tax control accounts to CRA, MRQ and IRS remittance accounts.
- Process monthly tax withholding remittances to the CRA, MRQ and IRS within prescribed deadlines.
- Ensure correct and timely calculation and remittance of non-resident withholding tax and withholding tax on reserves as required by regulations for resident and non-resident clients.
- Maintain and document departmental procedures.
- Recommend and implement procedures to streamline workflow.
Requirements
- Post-secondary education; professional designation in accounting, business administration and/or financial management.
- Four to six years of experience in the financial services industry, preferably in tax reporting.
- Knowledge of CRA regulations and the investment industry regulatory bodies (formerly the MFDA and IIROC).
- Completion of the Canadian Securities Course (CSC) or the Investment Funds in Canada course is an asset.
- Excellent communication skills. Fluent in both written and spoken French and English to effectively communicate with partners, clients and colleagues across Canada.
- Ability to work independently and as part of a team.
- Excellent organizational and time-management skills.
- Strong proactive problem-solving ability and strong analytical skills.
- Strong customer-service orientation.
- High attention to detail and accuracy.
- Ability to work well under pressure and meet deadlines.
- Intermediate computer skills in Word and Outlook; advanced skills in Excel and Access.
Benefits
- A competitive compensation program that rewards and values individual contributions.
- Leading health and dental benefits to meet the diverse needs of our employees.
- Generous vacation, health and wellness benefits, and supplemental parental leave options.
- Employer contributions to our retirement program.
- Commitment to continuous staff development through learning and development initiatives and a training support program.
- Regularly organized social events to promote team building.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
HR Analyst managing electronic point and vacation for Log - In's team, ensuring proper handling of time and absence management processes.
Administration Officer providing essential administrative support for daily operations at Metcash. Seeking organized individuals to thrive in a collaborative business environment.
MM
Director responsible for leading digital transformation in public sector. Managing business strategy for Digital State & Administration at moysies & partners.
Pricing and Quoting Administrator at CEVA Logistics ensuring timely bid submissions and competitive pricing for air and ocean transport. Collaborating with procurement and product leads for effective logistics solutions.
Not provided.
Administrator in Uhrmacherei handling warranty and repair cases for a leading omnichannel jeweler. Focusing on customer communication and managing service software tasks with precision.
IT - Administrator focusing on the administration and development of Microsoft 365 environments in Freiburg, Germany. Supporting IT infrastructure and optimizing operations through technology implementation and process improvement.
IT System Administrator responsible for monitoring and backup in Hanau, Germany. Optimizing IT infrastructure and ensuring system reliability for municipal services.
IT - Systemadministrator ensuring IT system availability and security for Rostock Freight and Fishing Port. Collaborating on strategic IT development and digitalization initiatives while providing user support.