Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO
Communicate the status of documentation tasks in progress to ensure timely delivery
Interview subject matter experts to obtain ongoing details on the projects
Create documentation templates for various document outputs
Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
Create various types of video documentation under supervision of senior staff
Implement and support single-sourcing, structured authoring, and minimalism
Create documentation interactivity elements (index, hyperlinks, related topics, etc.)
With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
With minor supervision of senior staff, create efficient, to-the-point, and clear product microcopy on the project (UX Writing)
Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
Follow all stages of documentation development and provide high-quality results
Translate technical texts that require minor review and editing from senior staff
Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
Take active (or passive) part in competence development events of IDO
Take part in coaching and mentoring of the junior staff
Requirements
Experience creating documentation following the Microsoft Style Guide
Good experience working with documents: creating instructions from scratch, editing, formatting, restructuring
Advanced in MS Word
English - Advanced+ level
Proficiency in Ukrainian language
Excellent communication and negotiation skills
Good analytical skills
Good understanding of DDLC
Degree in Translations, Philology, or Applied Linguistics would be a plus
Benefits
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with a low level of bureaucracy
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