Hybrid Merchant Support Specialist

Posted 4 weeks ago

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About the role

  • Answer inbound customer service and technical support calls from our merchants.
  • Leverage documentation and support resources to perform with precision.
  • Rely on professionalism and tact to resolve occasionally critical or difficult situations.
  • Ensure timely and effective resolution of merchant requests.
  • Identify trends and report them to promote continuous process improvement.
  • Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.

Requirements

  • Enjoys working within a team while delivering on accountabilities
  • Values creating high-quality work
  • Executes on well-documented processes and investigates solutions when there is a gap in process documentation
  • Energized by professional skill development and learning opportunities in general
  • Proud of problem-solving ability
  • High school diploma or equivalent
  • Fluent in English

Benefits

  • Medical insurance
  • Paid Vacation Time, Paid Sick Time.
  • Hybrid working environment.

Job title

Merchant Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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