Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Medical Information Manager role in a specialized vaccine company ensuring scientific integrity and communication. Representing medical expertise and managing global customer service inquiries in the field.
Responsibilities
- Serve as a medical consultant between Valneva and its customers regarding medical information, technical complaints, and pharmacovigilance activities, ensuring scientific integrity and regulatory compliance
- Represent Valneva’s medical and scientific expertise for assigned products and relevant therapeutic areas, including development-stage products
- Manage global customer service inquiries: triage and handle medical queries, drug safety topics, and quality complaints in line with applicable SOPs
- Provide, document, and track medical/scientific information related to assigned and development products, ensuring accurate scientific communication
- Collaborate with internal departments and external partners involved in medical information, pharmacovigilance, and quality assurance
- Support with the implementation of AI-driven digitalization of Medical Information Service
- Support with the creation of FAQ documents and training materials
- Deliver product training sessions for external partners and internal teams
- Prepare quarterly medical information reports and statistics, incorporating data from both internal sources and external collaborators
- Conduct literature reviews and screen travel sites for relevant medical information articles (as backup)
- Act as back-up for Head of Global Medical Information
Requirements
- University degree in Immunology, Pharmacy, or Life Sciences with relevant professional experience
- At least 3 years of experience in pharmacovigilance and/or medical information
- Solid understanding of GCP, GVP, and applicable regulatory frameworks
- Excellent verbal and written communication skills in German & English (further languages as a plus)
- High level of commitment, reliability, and attention to detail
- Results-driven mindset with a strong sense of urgency
- Ability to work independently and a strong willingness to learn and grow
- Confident in representing Valneva and sharing expert knowledge on assigned products and therapeutic areas
- Strong problem-solving skills, analytical thinking, and a solution-oriented approach
- Adaptable and flexible in a fast-paced, dynamic, and internationally connected environment
- Open-minded, proactive, and collaborative team player
Benefits
- Work Life Balance: Flexitime & Compensation days
- Financial perks: Performance-related bonus & Lunch vouchers
- Lifelong learning: Unlimited access to LinkedIn Learning & German/English courses for free
- Health & Wellbeing: Free access to sports and fitness activities via myClubs & Office Massages
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