Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Serving as point of contact for Master Data processes in a shared services team at Mondelēz International. Supporting initiatives and managing projects related to data management and operational processes.
Responsibilities
- Serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers.
- Support internal and external continuous improvement initiatives and manage business projects through to completion.
- Provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met.
- Share best practices and take responsibility in the super key user community.
- Work with the implementation partner to build the mapping of Key Elements for Production Planning/Manufacturing Master Data between ECC and S4.
- Collaborate with the work streams to understand the Business Requirements to ensure that the key topics are addressed in the area Master Data.
- Review the requirements and drive the discussions to ensure the data is converted successfully into S4.
- Deploy and co-ordinate Governance and Sustainability initiatives with functions/market/plants/category (Quality, Performance, Training/Testing, industry standards).
- Collaborate with the Data Management Services Team with respect keeping the Business As Usual.
- Ensure the Data Accuracy, E2E testing, Training and validation of the data contributing to eliminate any downstream impacts.
- Adopt Mondelez Documentation standards.
- Execute training programs for internal data management staff and business users involved in master data activities, ensure that they adhere to established data management standards in the specific Master Data Domain.
Requirements
- 4 - year degree in Data Management, Business Administration, Computer Science, Industrial Engineering or equivalent
- 3+ years of professional experience in business processes operations in a large organization, preferably in the consumer goods industry.
- English Proficiency mandatory; Spanish is a plus.
- 7+ years in SAP in Master Data Domain specific to Product Master.
- Deep understanding and working knowledge of Finished Products is a must.
- Proficiency and hands-on experience with Data Migration/Validation/Training/Testing activities in the areas of Product (Material) Master including the various downstream functions is a must.
- Cross-functional understanding of OTC/MTI/FI integrations with respect to the significance of the Product (Material) Master is a must.
- Good understanding of the Product Hierarchy is a must.
- At least experience with 2 SAP S4 Transformation is a must.
- Knowledge of Master Data, how master data are leveraged to create business outcomes and experience in SAP ECC and SAP S4 and/or other product data solutions is a must.
- Hands-on experience in provisioning master data using MDG, PEGA is preferred
Benefits
- health insurance
- wellness and family support programs
- life and disability insurance
- retirement savings plans
- paid leave programs
- education related programs
- paid holidays
- vacation time
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