About the role

  • Support the client service workflow (email, phone) and ensure timely routing of requests.
  • Assist with organizing and updating client records in CRM systems.
  • Check and validate the final quality of marketing materials prior to delivery.
  • Support execution of creative tasks and the sending of marketing emails.
  • Collect data, produce periodic KPI reports, and monitor campaign performance.
  • Assist in the maintenance and use of relationship tools (Deskfy, IndeCx, Salesforce, WhatsApp).
  • Ensure the organization and archiving of all departmental administrative documents.
  • Assist with processing purchase orders and controlling supplier payments, meeting deadlines.
  • Interact with suppliers for quotes, orders and delivery follow-up.
  • Collaborate in creating internal communication content (newsletters, presentations).
  • Facilitate communication between departments (Marketing, Support, Sales).
  • Maintain discipline, organization and attention to detail in all tasks, ensuring consistency and operational excellence.

Requirements

  • Currently pursuing a bachelor's degree in Marketing, Business Administration or related fields.
  • Microsoft Office (Excel, Word, PowerPoint) — for creating reports, presentations and organizing data.
  • Knowledge of CRM tools desirable (e.g., Salesforce) — for updating and managing customer information.
  • Familiarity with marketing tools (e.g., Deskfy, IndeCx, email marketing platforms) — to support campaigns and communications.
  • Basic knowledge of digital marketing and communications — particularly for handling campaigns, content creation and KPI monitoring.
  • Ability to meet deadlines and manage multiple tasks.
  • Strong communication and interpersonal skills.

Benefits

  • Transportation allowance
  • Meal/Food allowance (R$40.00 per day)
  • Health insurance
  • Dental plan
  • Wellhub (Gympass)
  • Life insurance
  • Partnerships and agreements with educational institutions.

Job title

Marketing Customer Service

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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