Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
About the role
- Manufacturing Engineering Support Specialist coordinating NPI manufacturing and prototyping planning for IoT devices. Engaging in R&D with a hybrid work arrangement at ORBCOMM's Ottawa office.
Responsibilities
- Coordinate NPI manufacturing and prototyping planning, including quick turn assembly (QTA) with PCB fabricators and contract manufacturing partners
- Serve as the main point of contact with local contract manufacturers and collaborate closely with the supply chain sourcing team
- Compile and manage documentation packages required for quoting, resource allocation and NPI program status tracking
- Report program status to the Project Management Office, plan resources based on shifting project priorities, and provide lessons learnt from build activities
- Continuously seek opportunities to streamline and automate coordination and reporting workflows—exploring low-effort AI tools and automation solutions (e.g., robotic dispensing)
- Oversee process improvement efforts to enhance efficiency and accuracy in the manufacturing engineering support domain
Requirements
- Degree or diploma in technical discipline such as Electrical, Mechanical or Manufacturing Technology (or equivalent experience)
- 2+ years of experience supporting electronic product development, with familiarity in electromechanical assembly and SMT processes
- Experience with change management and item creation in PLM systems
- Strong analytical, organizational and problem-solving skills, with excellent attention to detail and time management
- Excellent written and verbal communication skills; collaborative mindset
- Intermediate skills in Microsoft Office (Excel, Word, etc.)
- Experience improving Excel-based workflows or reporting processes and identifying practical automation opportunities is a plus
- Electromechanical hands-on experience (e.g., cable assembly, soldering, SMT re-work) or CAD experience will be considered an asset
- IPC training and/or certification are also an advantage
Benefits
- Hybrid working schedule
- Access to a range of technological tools and resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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