AV
AvoltaShift Manager
Manager I at HMSHost supervising restaurant management operations and ensuring compliance with operational standards. Overseeing team activities and maintaining high levels of service at the airport food & beverage location.
About the role
- Work on the implementation and maintenance of resource plans and staffing capacity models in Canadian Operations
- Facilitate the process of managing and implementing a strategic capacity plan
- Mentor capacity planning analysts
- Optimize planning processes
- Provide data-driven recommendations to operational leaders and business partners
- Collect and analyze data to identify when metrics are drifting from target and recommend action plans to address issues
- Design, maintain, and further refine models and resource plans to account for multiple factors
- Determine optimal staffing levels
- Provide leadership and guidance to Capacity Planning Analysts
Requirements
- More than 5 years of practical experience in stakeholder management and process optimization
- Ability to effectively present complex data to a variety of audiences
- Superior analytical skills with experience turning insights into action
- Proven project management experience
- Direct experience in building and managing relationships with multiple stakeholders
- Strong critical thinking & creative problem-solving skills
- Understanding of Erlang-C and the biases/limitations of the model
- Bilingualism (French, English, both oral and written) required for Quebec only
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
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AV
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