Hybrid Manager, Tech Services

at OnMed

• Job title: Manager, Tech Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $125,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, DNS, ITSM, PMP
• Location requirements: Hybrid, White Plains, United States

About the role

• IT Services Manager overseeing the delivery and improvement of IT services in a healthcare-focused company. Leading a passionate team to ensure smooth operations across technical support and infrastructure.

Responsibilities

• Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
• Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
• Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
• Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking.
• Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
• Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
• Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
• Develop and maintain documentation related to systems, policies, and procedures.
• Lead and mentor a team of IT support professionals, including training, and professional development.

Requirements

• Extensive experience with Microsoft technologies including Windows OS 10/11, Windows Server, Entra ID and the Microsoft 365 suite.
• Experience with cloud platforms (e.g., Microsoft Azure, AWS), including IAM, management of RBAC, Compute, Network, Storage resources, and backup and recovery solutions.
• Networking expertise – experience with deployment, configuration and management of DNS, DHCP, VPN, Firewall solutions, rules and policies.
• Strong knowledge of ITIL, service desk operations, and incident/problem/change management.
• Experience implementing security and compliance solutions such as Microsoft Defender and Intune.
• Scripting and automation using PowerShell is highly desired.
• Excellent leadership, interpersonal, and team management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Exceptional communication skills, both written and verbal.
• Certifications (Preferred):
• - ITIL Foundation or higher
• - CCNA/CompTIA Network+/Security+
• - Microsoft Certified: Azure Administrator Associate (AZ104)
• - Microsoft Certified: Azure Solutions Architect (AZ305)
• - PMP or other project management certification
• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in corporate IT service management or IT operations.
• 2+ years in a leadership or managerial role.

Benefits

• unlimited PTO
• paid holidays