Firmware Manager leading development of NVIDIA's next - generation Networking firmware. Managing a skilled engineering team in a dynamic and innovative environment.
About the role
- Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
- Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
- Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
- Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking.
- Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
- Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
- Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
- Develop and maintain documentation related to systems, policies, and procedures.
- Lead and mentor a team of IT support professionals, including training, and professional development.
Requirements
- Extensive experience with Microsoft technologies including Windows OS 10/11, Windows Server, Entra ID and the Microsoft 365 suite.
- Experience with cloud platforms (e.g., Microsoft Azure, AWS), including IAM, management of RBAC, Compute, Network, Storage resources, and backup and recovery solutions.
- Networking expertise – experience with deployment, configuration and management of DNS, DHCP, VPN, Firewall solutions, rules and policies.
- Strong knowledge of ITIL, service desk operations, and incident/problem/change management.
- Experience implementing security and compliance solutions such as Microsoft Defender and Intune.
- Scripting and automation using PowerShell is highly desired.
- Excellent leadership, interpersonal, and team management skills.
- Strong analytical, organizational, and problem-solving abilities.
- Exceptional communication skills, both written and verbal.
- Certifications (Preferred):
- - ITIL Foundation or higher
- - CCNA/CompTIA Network+/Security+
- - Microsoft Certified: Azure Administrator Associate (AZ104)
- - Microsoft Certified: Azure Solutions Architect (AZ305)
- - PMP or other project management certification
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 5+ years of experience in corporate IT service management or IT operations.
- 2+ years in a leadership or managerial role.
Benefits
- unlimited PTO
- paid holidays
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