Solutions Engineer providing technical expertise for customers in autonomous vehicles and robotics. Partnering with Account Executives to establish Encord's platform for multimodal sensor datasets.
About the role
- Manager of Solutions Architecture at Grammarly driving the adoption of AI writing tools across tech companies. Leading a team to ensure customer success and technical excellence.
Responsibilities
- Lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
- Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
- Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
- Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Grammarly’s capabilities with customer goals.
- Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution.
- Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
- Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture.
- Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
- Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.
Requirements
- 4+ years of direct team leadership experience
- 6+ years of experience as a Solutions Architect, or similar post-sales technical role
- Have experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
- Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
- Have excellent communication, collaboration, and coaching abilities
- Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement.
- Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development.
- Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences.
- A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments.
- Skilled in stakeholder management and relationship building across all levels of customer organizations.
- Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
- Embodies our EAGER values—Ethical, Adaptable, Gritty, Empathetic, and Remarkable.
- Inspired by our MOVE principles—Move fast and learn faster; Obsess about creating customer value; Value impact over activity; Embrace healthy disagreement rooted in trust.
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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