Senior Solutions Engineer at Cloudera empowering companies to transform complex data into insights. Owning the technical sales process and designing solutions based on customer needs in Saudi Arabia.
About the role
- Manager of Solutions Architecture at Grammarly driving the adoption of AI writing tools across tech companies. Leading a team to ensure customer success and technical excellence.
Responsibilities
- Lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
- Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
- Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
- Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Grammarly’s capabilities with customer goals.
- Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution.
- Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
- Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture.
- Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
- Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.
Requirements
- 4+ years of direct team leadership experience
- 6+ years of experience as a Solutions Architect, or similar post-sales technical role
- Have experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
- Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
- Have excellent communication, collaboration, and coaching abilities
- Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement.
- Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development.
- Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences.
- A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments.
- Skilled in stakeholder management and relationship building across all levels of customer organizations.
- Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
- Embodies our EAGER values—Ethical, Adaptable, Gritty, Empathetic, and Remarkable.
- Inspired by our MOVE principles—Move fast and learn faster; Obsess about creating customer value; Value impact over activity; Embrace healthy disagreement rooted in trust.
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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