Hybrid Solutions Engineer

at Merlin Labs

• Job title: Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Solutions Engineer focusing on governing SaaS platforms in a venture-backed aerospace startup. Collaborating across teams to establish integrations and enhance operational efficiency.

Responsibilities

• Ownership, governance and maintenance of work management platforms and integrated tools, establishing and maintaining standards while maintaining a user-first mindset in responding to requests for automations and integration.
• Design, implement, and maintain advanced automations (e.g., ScriptRunner, native Jira automation) to reduce manual effort and improve operational efficiency
• Support Information Technology team in providing support as a SME in a service desk oriented environment, playing an active role in defending against configuration sprawl and technical debt
• Establish and enforce governance and change management processes, including clear ownership, approval paths, and documentation for platform changes
• Assist with the creation and maintenance of internal documentation to enable consistent usage and reduce ad hoc requests.
• Designing and owning contract lifecycle management tools and the integrations therein.
• Partner closely with engineering, legal, and business operations to ensure a variety of SaaS work platforms support execution, visibility, and trusted reporting.

Requirements

• 3-5+ years working with SaaS platforms such as project management, collaboration or IT service tools
• Experience administering and supporting business-critical platforms
• Understanding of Atlassian, Microsoft, and other SaaS workflows and automations
• Demonstrated ability to configure workflows, permissions, schemas, and reporting to support multiple teams
• Strong understanding of systems governance and data integrity with comfort in operating in environments with security, compliance, or regulatory constraints
• Experience ensuring accuracy, consistency, and auditability of data across systems with ability to identify manual processes and translate them into reliable, maintainable automations
• Familiarity with access controls, lifecycle management, and compliance-driven processes
• Ability to partner cross-functionally with IT, and People Ops in regular cadence
• Proven experience gathering requirements, assessing downstream impact, and aligning stakeholders before implementing changes

Benefits

• catered lunches featuring a rotating menu of delicious options
• an assortment of snacks to keep you fueled throughout the day
• a selection of beverages, including coffee, tea, and other drinks
• health, dental, life, unlimited vacation, and 401k with match
• professional development