Solution Architect joining SEB's Delivery Excellence team in Estonia. Shape software delivery standards and practices across the organization with a focus on secure and resilient solutions.
About the role
- Provide technical support for SiteMinder’s products and services to customers. Develop strong relationships and ensure timely resolution of customer inquiries in a hybrid setting.
Responsibilities
- Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
Requirements
- High level of customer service and IT technical skills.
- Fluent Spanish and English communication skills, both written and verbal.
- Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
- Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
- Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
- Openness to learning and feedback.
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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