Solutions Architect leading Software Engineering for Chemistry Applications. Collaborating with engineers and stakeholders at leading chemical companies to enhance R&D processes.
About the role
- Provide technical support for SiteMinder’s products and services to customers. Develop strong relationships and ensure timely resolution of customer inquiries in a hybrid setting.
Responsibilities
- Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
Requirements
- High level of customer service and IT technical skills.
- Fluent Spanish and English communication skills, both written and verbal.
- Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
- Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
- Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
- Openness to learning and feedback.
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Manager leading design and implementation of integration solutions for enterprise systems at Simpson Thacher. Collaborating with teams to enhance scalability, security, and reliability.
Consulting Solution Architect developing comprehensive security solutions for CDW customers. Collaborating with sales and delivery teams to drive business growth in Hybrid Infrastructure services.
Senior Data & AI Solutions Architect at DXC Technology managing cloud data platforms and AI solutions. Leading architecture design, customer advisory, and implementation efforts in a remote capacity.
Solution Engineer Intern supporting sales engineering efforts and customer success for innovative automation solutions at Stonebranch. Collaborating with experienced engineers on technical evaluations and proof - of - concept projects.
Solutions Architect for NVIDIA's CPU platforms and LPU systems focusing on next - gen AI workloads. Collaborate with customers to enhance AI efficiency and optimize generative AI solutions through architecture and design optimization.
Data Science & Solutions Consultant blending data science and engineering to create impactful AI solutions at twomynds. Involves project development from PoC to live implementation.
WalkMe Builder creating interactive digital guidance solutions for Australian clients. Manage projects from scope to go - live while ensuring user engagement and satisfaction with digital tools.
Solutions Architect supporting sales teams in identifying F5 solutions for customer needs. Collaborating with internal teams and providing technical expertise for revenue growth.
Solutions Engineer supporting sales team by providing technical expertise and understanding customer challenges. Proposing effective solutions and delivering presentations on F5’s value proposition.