About the role

Manager of Quality Assurance overseeing compliance and quality in veterinary medications at Covetrus. Leading quality assurance team and conducting audits to ensure regulatory standards are met.

Responsibilities

Lead and manage a team of Quality Assurance professionals, providing coaching, performance feedback, and development opportunities to ensure high engagement and effectiveness.
Oversee the implementation and maintenance of quality systems and processes to ensure compliance with applicable regulatory requirements across In-Clinic Operations.
Coordinate and conduct internal audits, risk assessments, and gap analyses to proactively identify areas for improvement and ensure operational readiness for external inspections.
Serve as the primary point of contact for regulatory agencies on defined matters, facilitating communication, and ensuring timely resolution of compliance issues.
Collaborate cross-functionally with In-Clinic Operations, Legal, and Regulatory teams to prepare and submit documentation packages for external audits, inspections, and regulatory findings.
Monitor and analyze quality metrics and trends to drive continuous improvement initiatives.
Develop and maintain SOPs, training materials, and documentation to support consistent quality practices across all In-Clinic locations.
Support change management efforts related to quality and compliance, ensuring alignment with organizational goals and regulatory expectations.

Bachelor’s degree in a relevant field such as Quality Management or related discipline preferred; equivalent combination of education and experience considered.
5+ years of experience in quality assurance or regulatory compliance, preferably within a pharmaceutical distribution environment.
2+ years of people management experience, including leading teams, coaching, and performance development.
Experience with regulatory audits, documentation control, and risk management.
Strong knowledge of quality systems, regulatory standards, and compliance frameworks.
Excellent leadership and team development skills, with the ability to motivate and guide a distributed team.
Proficient in audit planning and execution, root cause analysis, and corrective/preventive action (CAPA) processes.
Effective communication and collaboration skills across cross-functional teams with external regulatory bodies.
High attention to detail, analytical thinking, and problem-solving abilities.
Comfortable with data analysis tools, quality management software, and Microsoft Office Suite.