About the role

Quality Assurance Manager overseeing compliance and service delivery for Capital Vacations. Ensuring high performance in the Quality Assurance team and exceptional service during the Timeshare process.

Responsibilities

Train, motivate, and monitor the Quality Assurance team to maintain high performance.
Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standards.
Maintain and communicate company policies while implementing them effectively across all departments.
Ensure accurate reports are generated and distributed as directed.
Uphold the integrity of Capital Vacations ownership through quality assurance processes.
Oversee the processing of contracts, including verification of accuracy, equity reports, and credit applications.
Provide exceptional service to owners during closings and ensure satisfaction before, during, and after the cancellation period of any purchase.
Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policies.
Handle misrepresentation concerns and client disputes, reporting escalated issues to upper management.
Maintain a low net cancellation rate and meet closing percentage targets as set by the company.
Complete administrative assignments in an orderly and timely manner and foster a productive working environment.

4-5 years of experience in the Timeshare industry and administrative functions preferred.
Strong personnel and management skills, with a technical competency in office processes.
Ability to multitask and adapt in a fast-paced environment.
Excellent time management, written, and verbal communication skills.
Diverse knowledge encompassing human resources, contracts, accounting, planning and development, marketing, and record retention.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of efficient typing.
Strong customer service orientation and problem-solving skills.
Flexibility to work additional hours, weekends, and be on-call as needed.

Unbeatable Compensation Plans: Enjoy some of the highest commission rates in the industry, with weekly payouts and opportunities for generous monthly bonuses.
Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities.
Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company.
Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together.
Flexible Work Schedules: We offer flexible scheduling options to accommodate your needs, including the ability to work weekends and holidays.
Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays.