Wundmanager providing care for chronic wounds in a specialized healthcare company. Collaborating with patients and healthcare teams to ensure optimal treatment and documentation.
About the role
- Principal Associate Process Manager enhancing processes for Capital One's Customer Resiliency team. Responsible for streamlining documentation and driving continuous improvements in a fast-paced environment.
Responsibilities
- Develop, maintain, and streamline process documentation (including procedures and flow diagrams) and drive continuous process improvements.
- Understand customer needs and drive process improvements based on those needs.
- Lead root cause analysis and quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
- Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes.
- Track, problem-solve, and resolve process breakdowns.
- Support team leadership in the development, monitoring, and reporting of process health metrics.
- Navigate between day-to-day work and transformative project work in a fast-paced environment.
- Serve as a process subject matter expert to internal and external teams.
- Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.
Requirements
- Bachelor’s Degree or military experience
- At least 5 years of Process Management or Project Management experience
- 2+ years of experience in Compliance or Risk Management (preferred)
- 2+ years of experience in Structured Query Language (SQL) or Tableau (preferred)
- 2+ years of experience with data management, reporting and analytics (preferred)
- 1+ years of experience using Lean & Six Sigma tools and methodology (preferred)
- BPM, Lean, Agile or Six Sigma certification (preferred)
- Experience or familiarity with Collections or Recoveries (preferred)
- Must be authorized to work in the US
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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