Hybrid Manager, Process Management – US Card Customer Resiliency

Posted 3 weeks ago

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About the role

  • Develop, maintain, and streamline process documentation (including procedures and flow diagrams) and drive continuous process improvements.
  • Understand customer needs and drive process improvements based on those needs.
  • Lead root cause analysis and quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
  • Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes.
  • Track, problem-solve, and resolve process breakdowns.
  • Support team leadership in the development, monitoring, and reporting of process health metrics.
  • Navigate between day-to-day work and transformative project work in a fast-paced environment.
  • Serve as a process subject matter expert to internal and external teams.
  • Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.

Requirements

  • Bachelor’s Degree or military experience
  • At least 5 years of Process Management or Project Management experience
  • 2+ years of experience in Compliance or Risk Management (preferred)
  • 2+ years of experience in Structured Query Language (SQL) or Tableau (preferred)
  • 2+ years of experience with data management, reporting and analytics (preferred)
  • 1+ years of experience using Lean & Six Sigma tools and methodology (preferred)
  • BPM, Lean, Agile or Six Sigma certification (preferred)
  • Experience or familiarity with Collections or Recoveries (preferred)
  • Must be authorized to work in the US

Benefits

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Job title

Manager, Process Management – US Card Customer Resiliency

Job type

Experience level

Mid levelSenior

Salary

$115,200 - $131,500 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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