Manager, Process Management driving sales efficiencies for Business Banking at Capital One. Leading initiatives, collaborating on projects, and reporting to senior leadership in a hybrid role.
Responsibilities
Lead, design, implement and monitor process improvement initiatives focused on customer insights and sales efficiencies
Collect, analyze and measure process data for reporting to senior leadership
Resolve complex problems against policies and guidelines
Create and maintain formal process documents and project reports
Collaborate on larger initiatives and provide input on cross-functional project teams
Requirements
At least 2 years of Process Management experience
At least 1 year of Google Suite experience
Bachelor’s Degree (preferred)
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred)
At least 1 year of experience in Banking or Business Banking (preferred)
At least 2 years of Sales Process Management experience (preferred)
Benefits
performance based incentive compensation
cash bonuses
long term incentives (LTI)
comprehensive health benefits
financial benefits
wellness programs
Job title
Manager, Process Management – Banker Efficiency & Effectiveness
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