Case Manager recommending and assisting access to medical, educational, social services. Providing case management with crisis intervention and advocating for client needs.
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Hybrid Manager, Process Management – Banker Efficiency & Effectiveness
Posted 4 months ago
About the role
- Manager, Process Management driving sales efficiencies for Business Banking at Capital One. Leading initiatives, collaborating on projects, and reporting to senior leadership in a hybrid role.
Responsibilities
- Lead, design, implement and monitor process improvement initiatives focused on customer insights and sales efficiencies
- Collect, analyze and measure process data for reporting to senior leadership
- Resolve complex problems against policies and guidelines
- Create and maintain formal process documents and project reports
- Collaborate on larger initiatives and provide input on cross-functional project teams
Requirements
- At least 2 years of Process Management experience
- At least 1 year of Google Suite experience
- Bachelor’s Degree (preferred)
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred)
- At least 1 year of experience in Banking or Business Banking (preferred)
- At least 2 years of Sales Process Management experience (preferred)
Benefits
- performance based incentive compensation
- cash bonuses
- long term incentives (LTI)
- comprehensive health benefits
- financial benefits
- wellness programs
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