Hybrid Manager, Merchant Underwriting – Portfolio Risk

at Helcim

• Job title: Manager, Merchant Underwriting – Portfolio Risk
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Calgary, Canada

About the role

• Manager in charge of Merchant Underwriting & Portfolio Risk at Helcim. Leading credit risk management and team development in a fintech organization.

Responsibilities

• Helcim is searching for a talented and passionate Manager, Merchant Underwriting & Portfolio Risk.
• Lead a team to manage the risk of onboarding new merchants and monitoring our established merchant base.
• Develop and optimize credit strategies, frameworks, and work with cross-functional teams to manage our credit risk at scale.
• Develop the framework and strategies that incorporate our AI products to evaluate and manage merchant boarding and processing on our platform.
• Own the performance of the credit risk domain driving continuous improvement in our practices.
• Lead and develop a high performing team of Credit Risk Analysts fostering a culture of excellence, collaboration, and continuous improvement.
• Adjudicate on complex applications where escalated support is needed.
• Monitor the performance of our portfolio to proactively identify new risks.
• Define and execute initiatives in close collaboration with key internal partners across data, product, and software development for improving and iterating how we manage credit risk.
• Help develop long term plans and a strategy for mitigation of financial risk across our full suite of current and future products.
• Monitor and ensure compliance with organizational, business, strategic, operational, legal, reputation and market risks where applicable.

Requirements

• 5+ years of experience in credit risk management, underwriting, analytics experience acquired in the financial industry, or a related area will be considered.
• Ability to work with the unknown! You will need to come up with the frameworks the team requires if they aren't already in place.
• Experienced professional with a proven track record of leading teams that balance operational excellence and business delivery.
• Demonstrated ability to thrive in a fast-paced environment where you’ve had to build processes from scratch and iterate on them based on new findings.
• A Bachelor's degree or higher education in Finance, Economics, or a related field.
• Relevant professional certifications (e.g., CFA, FRM) are a plus.
• Experience and knowledge of credit analysis frameworks, commercial credit underwriting, financial risk modeling, or cash flow forecasting.
• Excellent communication skills, both written and verbal, to effectively convey credit insights and strategies.
• Experience using SQL or other data processing languages is an asset.
• Experience in payments, ecommerce, or the fintech space is an asset.

Benefits

• Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.
• Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).
• Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.
• Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.
• Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.