Manager, Inside Sales responsible for leading an inside sales team and maximizing customer satisfaction. Ensuring efficient service and profitability through report analysis and sales operations.
Responsibilities
Overseeing the day-to-day operations of an inside sales team
Provide high level customer service while maximizing sales and gross profit
Ensure customers receive prompt and efficient service
Maintain profitability through report analysis and trend identification
Research and prepare sales orders and quotes for customers
Assists associates in resolving problems associated with customer service
Follows-up with customers to ensure satisfaction
Requirements
Proven experience leading an inside sales team in a B2B environment
Skilled in coaching and developing sales representatives to drive engagement
Proficiency in analyzing sales reports and identifying trends
Experience with CRM systems and sales enablement tools
Ability to resolve complex customer issues
Excellent communication and interpersonal skills
Comfortable working in a fast-paced, metrics-driven environment
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