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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Indirect Tax Specialist
Indirect Tax Specialist managing U.S. sales & use tax and audit support. Joining URBN’s Indirect Tax team for hands - on experience in tax compliance.
About the role
- Manage and develop a team of Customer Success Managers supporting both high-value and emerging accounts
- Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability
- Oversee success planning and engagement strategies for different customer segments
- Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience
- Identify and implement scalable processes, tools, and best practices to improve efficiency and impact
- Act as the point of contact for critical issues and executive-level customer interactions
- Recruit, onboard, and mentor team members to build skills and career growth
- Use analytics to inform strategy, forecast risks, and identify opportunities for expansion
Requirements
- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 5+ years in Customer Success or Account Management within a SaaS environment
- 2+ years of people management experience leading Customer Success or similar teams
- Proven track record of driving retention, adoption, and team performance
- Proficiency in CRM and Customer Success platforms; strong analytical skills
Benefits
- Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way: Supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: Continuous learning and skill development opportunities
- Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, mental health days, retirement savings, tuition reimbursement, and wellness resources.
- Culture: Globally recognized for inclusion and belonging, flexibility, and work-life balance
- Social Impact: Paid volunteer days off and opportunities to engage in pro-bono consulting projects and ESG initiatives.
- Comprehensive benefits package including health, dental, vision, disability, and life insurance programs.
- Competitive 401k plan with company match.
- Flexible Spending and Health Savings Accounts, fitness reimbursement, Employee Assistance Program, and commuter benefits.
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