Hybrid Manager, Claims Network

at Intact

• Job title: Manager, Claims Network
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St John's, Canada

About the role

• Rely Manager steering supply chain performance and driving strategic projects for business objectives. Leading vendor collaboration to optimize operations and ensure sustainability efforts in a hybrid environment.

Responsibilities

• Manage the Health of the Rely Network: Monitor network performance using dashboards, scorecards, and other tools to ensure strong metrics along or exceeding targets.
• Conduct vendor performance visits in accordance with the vendor segmentation framework, implementing action plans to report progress toward objectives such as NVS, cycle time, volume, and recycled parts usage.
• Influence and lead the vendor network in the region, proactively optimizing operations.
• Approach challenges head-on, invite diverse perspectives, and collaborate on solutions to drive continuous Supply Chain improvement.
• Drive initiatives towards achieving Net Zero and sustainability within the vendor network.
• Ensure Strong Collaboration with Regional Teams: Lead collaboration efforts with regional operations. Lead and implement collaboration initiatives with regional operations.
• Drive Strategic Projects: Contribute to the strategic vision and projects in line with company and claims objectives. Drive customer experience initiatives to enhance overall satisfaction and service quality. Lead project delivery according to the project plan, ensuring alignment with strategic goals.
• Anticipate future changes and identify opportunities to optimize operations while addressing new trends across regions.
• Invest in People: Drive actions to continuously improve team engagement and performance. Provide ongoing feedback, guidance, coaching, and mentoring to foster meaningful performance discussions and empower direct reports (if applicable) to create robust development plans. Support and reinforce continuous learning and career development opportunities. Build business-ready teams, encouraging curiosity, challenging the status quo, and adopting a "can-do" approach to future work challenges. Promote the company brand in line with company values and leadership success factors. Create an inspiring environment of growth and development, fulfilling the employee promise.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, or equivalent education and experience
• Minimum of 5 to 10 years of relevant experience in Supply Chain or Claims Operations
• Proven ability to drive strategic initiatives, optimize operations, and manage vendor relationships
• Strong leadership capabilities, with a focus on influencing and collaborating with cross-functional teams
• Excellent communication and interpersonal skills to foster collaboration and drive results
• Knowledge of sustainable practices and commitment to continuous improvement
• Proficiency in management tools and software.

Benefits

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different.