Senior Telecom Systems Engineer at BHG Financial optimizing communication platforms and supporting enterprise telecom systems. Collaborating with teams to enhance workflows and deliver seamless telecom solutions.
About the role
- Linux Systems Engineer responsible for managing Linux systems and enhancing cloud infrastructure. Collaborating across teams to ensure performance, security, and compliance standards are met.
Responsibilities
- Monitor system and application health using tools such as Datadog, Prometheus, Grafana, or Azure Monitor.
- Respond to alerts in real time, performing root cause analysis and executing immediate remediation when required.
- Restart or recover Linux services, containers, and background processes safely and efficiently.
- Analyze logs and system metrics to detect trends, prevent outages, and drive long-term stability improvements.
- Participate in on-call rotation and defined incident response procedures.
- Maintain, configure, and optimize Linux systems (e.g., Ubuntu, CentOS, or Red Hat) across production and development environments.
- Manage, configure, and troubleshoot Apache web servers, including virtual hosts, SSL/TLS certificates, modules, and performance tuning.
- Perform updates, patching, and configuration changes in line with change management and compliance standards (HIPAA, PCI, SOC 2).
- Automate maintenance and monitoring routines using Bash, Python, or Ansible.
- Support operational readiness for application releases and infrastructure changes.
- Work closely with application, platform, and development teams to ensure seamless deployments and stable operations.
- Collaborate regularly with the Managed Service Provider (MSP) to coordinate incident response, validate system health, and ensure SLA alignment.
- Participate in joint troubleshooting sessions with the MSP to identify root causes and implement permanent resolutions.
- Provide detailed system insights and maintain accurate communication channels between internal IT leadership and the MSP.
- Partner with Engineering and Platform teams to improve alerting, logging, and observability.
- Document all processes, incident reports, and runbooks in Confluence or equivalent repositories.
- Ensure system configurations align with internal security policies and compliance standards.
- Maintain logging and access controls consistent with HIPAA, SOC 2, and PCI DSS expectations.
- Apply the principle of least privilege and use secure methods for credential and key management.
Requirements
- 3+ years of hands-on experience managing and troubleshooting Linux-based production environments (e.g., Ubuntu, CentOS, Red Hat), supporting at least 50+ servers or VMs in enterprise or high-availability settings.
- Strong knowledge of Linux internals, including:
- Process management (ps, top, htop, etc.)
- Systemd service configuration and management
- Journald log review and tuning
- Performance tuning using tools like vmstat, iostat, sar, strace.
- Direct experience configuring and managing Apache web servers, including:
- Virtual hosts, modules (e.g., mod_ssl, mod_rewrite)
- SSL/TLS setup and certificate management (e.g., Let's Encrypt, custom CAs)
- Performance optimization techniques (e.g., KeepAlive tuning, gzip, caching modules)
- Monitoring and alerting experience with at least one major tool (list in resume preferred):
- Datadog, Prometheus, Nagios, Zabbix, Azure Monitor, or similar
- Automation experience, including:
- Bash scripting for recurring tasks (share sample scripts if applicable)
- Python scripting or Ansible playbooks for config management, deployments, or maintenance
- Experience with network and DNS troubleshooting (e.g., dig, nslookup, tcpdump, iptables, or netstat)
- Understanding of load balancing concepts (e.g., HAProxy, Nginx, or cloud-native load balancers)
- Demonstrated incident response or root cause analysis contributions (please highlight real examples in resume or cover letter)
- Strong documentation habits: e.g., created or maintained runbooks, internal wikis, or system diagrams
- Exposure to Azure (preferred) or other cloud platforms (AWS, GCP); ideally involved in VM provisioning, resource scaling, or hybrid infrastructure setup
- Familiarity with containerized environments, including:
- Dockerfile creation and image management
- Kubernetes basics (e.g., kubectl, pods, deployments, Helm charts)
- Experience integrating monitoring or infrastructure steps into CI/CD pipelines (e.g., using Azure DevOps, GitHub Actions, Jenkins)
- Basic understanding of web stacks from an operational standpoint:
- Familiarity with at least one runtime: PHP, Node.js, or Python
- Experience supporting app releases, restarts, or environment debugging
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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