Line Manager responsible for customer delivery and success while managing multifunctional team members at Syneos Health. Collaborating with diverse teams to achieve business goals and customer satisfaction.
Responsibilities
Responsible for customer delivery and success
Proactively discusses resource needs with customers
Drives revenue by attracting, selecting, and retaining the right talent
Provides line management to FSP360 team members
Requirements
Directly interacts with customer points of contact (PoC)
Develops and fosters strong, collaborative relationships with customers
Manages performance and daily activities of multifunctional team members
Solicits feedback from customer PoCs
Ensures quality and adherence to Standard Operating Procedures
Verifies that team members follow training guidelines
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