Lifecycle Marketing Manager for leading pre-construction SaaS platform driving customer growth through email and SMS marketing. Own strategy and execution for customer journey optimization and engagement.
Responsibilities
Develop and execute lifecycle campaigns for acquisition, retention, onboarding, renewal, and digital adoption.
Develop strategies to grow and nurture both email and SMS audiences.
Create and manage targeted email and SMS lists to support revenue and growth initiatives.
Use internal data to build segmented, personalized messages.
Architect automated customer journeys and drip campaigns; own all free trial onboarding campaigns.
Design and document testing frameworks to improve conversions and engagement.
Coordinate with Marketing, Sales, Customer Success, and external agencies.
Brief design and copy teams on creative and messaging requirements.
Work closely with a graphic designer to create banner images and/or product images to support email copy.
Build and deploy campaigns via HubSpot.
Perform QA: proofing and optimization.
Explore additional touchpoints (SMS, push notifications) to enhance the user journey.
Analyze campaign results and deliver actionable insights.
Maintain documentation and ensure compliance with email regulations.
Requirements
4+ years’ experience in email marketing with HubSpot experience is a must.
Experience with customer segmentation and automation setup in HubSpot.
Proven success using email to improve conversion and customer engagement.
Analytical mindset and results-driven approach.
Exceptional planning, communication, and project management skills.
Experience proofing email/SMS copy and editing design templates.
Benefits
An awesome culture where you will be empowered, make an impact, and learn a ton.
Open time-off policy.
An excellent benefit package, including medical, dental, vision and life insurance.
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