Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Associate Manager leading a team of Commercial Banking Portfolio Coordinators in Credit Spreading process. Overseeing hiring, training, and quality within the lending operations team while providing excellent customer service.
Responsibilities
- Responsible for hiring, coaching, influencing, developing, and managing non-exempt team members including decisions relative to performance reviews, hiring, salary recommendations, disciplinary action, and termination.
- Training the Commercial Banking Portfolio Coordinator to spread business and individual tax returns and financial statements per GAAP and internal credit policies using prescribed financial analysis software packages.
- Accountable for ensuring quality customer service provided to internal/external customers.
- Develops and implements operational, servicing, or documentation procedures, methods, and work systems.
- Will have direct supervision of Commercial Banking Portfolio Coordinators who are in training or in a production environment.
- Coordinates with the Quality Control team to ensure a comprehensive and effective quality control process is maintained.
- Leads, participates in projects, initiatives that primarily impact the Credit Spreading department.
- Fosters an environment that encourages the open exchange of ideas and the identification and resolution of potential problems.
- Creates environment where team members are willing to be creative and develop their personal potential.
- Manages information flow into, within and from the team related to systems, policies, procedures, process changes, reports, data cleanup, etc.
- Gathers and analyzes data for reporting to external and internal parties, ensuring all data is up-to-date and accurate.
Requirements
- 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- 1+ year of credit and risk analysis experience
- 1+ year of commercial banking experience
- 1+ year of banking management experience
- Experience analyzing accounting principles and business financial statements
- Knowledge and understanding of FIS Optimist
- Experience with one or a combination of the following systems: Business Lending and Sales Tracking (BLAST), Hogan, Automated Financial Systems (AFS) commercial loan system, FLO, or ICMP
- Strong analytical skills including the ability to analyze financial metrics
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all levels of an organization
- Knowledge and understanding of commercial banking products, policies, and procedures
- Knowledge and understanding of project management methodologies: process improvements, continuous improvement, or LEAN
- Ability to achieve high production and quality standards
- Strong collaboration and partnering skills
- A BS/BA degree or higher in business, management, accounting, finance, or economics
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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