Hybrid Lead Technical Program Manager

Posted 2 months ago

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About the role

  • Lead Technical Program Manager driving Agile Scrum methodology and team success at Mastercard. Ensuring effective implementation of Agile practices to deliver customer value across the organization.

Responsibilities

  • Play a key role in the success of the team by ensuring Scrum practices are effectively implemented, allowing the team to focus on delivering customer value and developing an agile mindset.
  • Serve as an integral member of the leadership team, supporting peers and their direct reports in adopting and applying Agile Scrum methods.
  • Foster a positive team environment by promoting a “fail fast, learn quickly” mindset that encourages innovation and continuous improvement.
  • Facilitate all Agile Scrum ceremonies and cadences, ensuring they are effective, and outcomes oriented.
  • Measure and track team effectiveness by monitoring velocity and other key performance metrics to drive continuous improvement.
  • Support backlog management by helping the team create clear, concise, and prioritized backlog items.
  • Partner with stakeholders across the organization to align Mastercard’s project tracking and reporting standards with the team’s Agile Scrum framework.
  • Track and update key project initiatives for quarterly reviews, including preparing reports and presentation materials.
  • Coach the team on Agile and Scrum principles to strengthen collaboration, transparency, and adaptability.
  • Demonstrate servant leadership by modeling the values and responsibilities of the Scrum Master role.
  • Collaborate cross-functionally to ensure seamless work handoffs and proper intake of new requests.
  • Lead audit-related efforts within the team, acting as the liaison to stakeholders to ensure smooth audit execution and adequate documentation from development teams.

Requirements

  • Certified Scrum Master (CSM) or equivalent certification preferred but not required
  • Bachelor’s or Master’s degree in business, Computer Science, Information Technology, or a related field

Benefits

  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Job title

Lead Technical Program Manager

Job type

Experience level

Senior

Salary

$129,000 - $215,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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