Program Manager managing customer interface for manufacturing processes. Lead cross - functional teams and ensure project execution and profitability in Shanghai.
About the role
- Lead Technical Program Manager driving Agile Scrum methodology and team success at Mastercard. Ensuring effective implementation of Agile practices to deliver customer value across the organization.
Responsibilities
- Play a key role in the success of the team by ensuring Scrum practices are effectively implemented, allowing the team to focus on delivering customer value and developing an agile mindset.
- Serve as an integral member of the leadership team, supporting peers and their direct reports in adopting and applying Agile Scrum methods.
- Foster a positive team environment by promoting a “fail fast, learn quickly” mindset that encourages innovation and continuous improvement.
- Facilitate all Agile Scrum ceremonies and cadences, ensuring they are effective, and outcomes oriented.
- Measure and track team effectiveness by monitoring velocity and other key performance metrics to drive continuous improvement.
- Support backlog management by helping the team create clear, concise, and prioritized backlog items.
- Partner with stakeholders across the organization to align Mastercard’s project tracking and reporting standards with the team’s Agile Scrum framework.
- Track and update key project initiatives for quarterly reviews, including preparing reports and presentation materials.
- Coach the team on Agile and Scrum principles to strengthen collaboration, transparency, and adaptability.
- Demonstrate servant leadership by modeling the values and responsibilities of the Scrum Master role.
- Collaborate cross-functionally to ensure seamless work handoffs and proper intake of new requests.
- Lead audit-related efforts within the team, acting as the liaison to stakeholders to ensure smooth audit execution and adequate documentation from development teams.
Requirements
- Certified Scrum Master (CSM) or equivalent certification preferred but not required
- Bachelor’s or Master’s degree in business, Computer Science, Information Technology, or a related field
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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