Marketing Pursuit Manager at STV focusing on project management proposals across diverse markets. Leading teams and collaborating to optimize project submissions with strategic client insights.
MM
Hybrid Lead, Product Support – IT Infrastructure
Posted 3 months ago
About the role
- Lead overseeing IT infrastructure and operations supporting embedded micro-insurance solutions for a global company. Managing a pivotal role in cybersecurity, system reliability, and operational execution.
Responsibilities
- Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
- Ensure system reliability, uptime, and performance across global deployments.
- Align IT operations with Agile development cycles and product release plans.
- Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
- Drive continuous improvement in monitoring, alerting, and automation processes.
- Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
- Manage vendor relationships, IT budgets, and monthly cost reporting.
- Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
- Monitor, respond to, and mitigate security incidents in a timely manner.
- Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
Requirements
- Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
- Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
- 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
- Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
- Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
- Hands-on experience with security frameworks, incident response, and business continuity planning.
- Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
- Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
Benefits
- 33 days of paid holiday
- Competitive compensation well above market average
- Work in a high-growth, high-impact environment with passionate, talented peers
- Clear path for personal growth and leadership development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Enterprise Architect defining AI Architecture Strategy at Lloyds Banking Group. Leading AI initiatives to enhance customer experience and operational excellence while ensuring compliance.
Help Desk Support I providing technical support to users on LAN/WAN and Cloud environments. Responsibilities include issue resolution, user training, and IT operational tasks.
Manager overseeing complex liability claims at a property and casualty insurance company. Leading a team of claim professionals and developing strategies for high severity cases.
Public Benefit Specialist interviewing patients for Medicaid and Financial Assistance eligibility. Responsible for application processing and ensuring timely billing adjustments while maintaining patient communications.
Public Benefit Specialist assisting uninsured patients in eligibility for financial assistance programs. Interviews patients, manages applications, and collaborates with healthcare providers and Medicaid caseworkers.
Leading process optimization and strategy in claims operations for AAA. Focused on improving efficiency and customer experience through cross - functional collaboration.
Information Architect responsible for shaping data governance and information models at BT Group. Collaborating across teams to deliver trusted data products with a focus on AI - driven initiatives.
IT Support Specialist providing technical support for e - forms and customer inquiries at DATAGROUP. Engaging language skills and technical knowledge required.
IT Support Specialist assisting customers with e - form issues and managing tickets in the service portal. Providing IT support and administration for customer inquiries in a proactive manner.