Senior Product Manager on the Core Processing team at Capital One defining transaction posting principles and ensuring reliability across teams. Driving customer experience through innovative product management.
About the role
- Lead Product Manager managing PayPal's Identity Platform for authentication and payments. Collaborate with cross-functional teams to enhance customer experience securely.
Responsibilities
- Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
- Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Controls for the customer experience and customer needs in product requirements and as an input to decision making.
- Monitors metrics that inform the success of products including usability studies, research and market analysis.
- Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Monitors product profitability measures, including budget.
- Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
- Interfaces with product leadership as needed.
- Partners with content developers, data scientists, product designers and user experience researchers.
Requirements
- Minimum of 8 years of relevant work experience
- Bachelor's degree or equivalent experience
- At least 3-5 years' experience building consumer or B2C software
- Prior experience building Identity or Authentication products
- Familiarity with NIST 800-63, FTC and EU SCA/PSD2 guidelines on Authentication
- Direct prior experience in eCommerce, FinTech, and the banking ecosystem
- Proven track record for building, launching, and maintaining high-scale, successful products
- Excellent organizational, communication, and interpersonal skills
- Strong business and technical acumen
- Strong problem-solving, conflict resolution, influencing and decision-making skills
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Medical coverage
- Dental coverage
- Vision coverage
- Annual performance bonus
- 401(k) retirement plan
- Professional development resources
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