About the role

Lead Director position at CVS Health, focusing on Finance Optimization Impact & Readiness. Overseeing change strategy and training for ERP and finance data programs.

Responsibilities

Lead Finance Optimization Impact & Readiness—the adoption engine that prepares stakeholders, end users, and operations for change.
Design and run the change strategy, role-based training, stakeholder engagement, readiness assessments, and adoption insights—partnering with other communications and support teams and leveraging enterprise channels.
Build the end-to-end change strategy, stakeholder map, and readiness plan across ERP, planning, and the finance data and analytics program.
Conduct impact assessments; map personas/roles; define what changes for each role (process, data, controls, tools) and implications for policy/operations.
Equip local super-users with playbooks, training kits, KPIs, and feedback loops—enabling finance teams to successfully execute change in their areas.
Create the role-based learning strategy (curriculum, learning paths, Train-the-Trainer) and produce enablement assets (job aids, simulations, quick reference).
Work with comms and change teams to build the message architecture and editorial calendar; deliver clear, timely, action-oriented messages, working closely with internal communications teams.
Own the change, communications, and training workstreams for cutover readiness; define adoption-specific go/no-go criteria and “day one” enablement.

10+ years of working on complex programs that requires integration and change management support
5+ years of experience leading enterprise-scale, system-enabled change (ERP/EPM/data/analytics or comparable).
5+ years across consulting and/or internal transformation; we will consider strong equivalents with demonstrable outcomes.
End-to-end ownership of readiness and adoption for at least two major platform releases, including design of curricula and Train-the-Trainer/super-user models.
Strong stakeholder management and influence across business, finance, and technology; effective in matrixed, regulated enterprises.
Demonstrated ability to design and operate readiness/adoption insights and translate them into action.
Knowledge of Collaboration tools (MS 365/Teams/SharePoint)/ and BI (Power BI/Tableau/Looker).

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.