Senior IT Business Analyst optimizing online sales in the insurance sector. Collaborating across business units to define IT solutions and improve customer experience.
About the role
- Technology Lead Business Analyst providing real estate support services at Citi. Liaising between GSO, RES, and Citi business users for operational excellence.
Responsibilities
- Liaison between GSO, RES, and Citi business users
- Provide RES Lease and Transactions related process and system expertise
- Develop and maintain business workflows, integrations, and downstream system feeds
- Develop and maintain data quality plans
- Develop strategic plans for future system and process enhancements
- Provides cross training for GSO Relationship Managers
- Participate in testing process, including the development of testing scripts
- Approve RFC/ SAR content
- Partner with training team to develop training content
- Partner with reporting team to deliver accurate reports
- Partner with 3rd party vendor and regional data quality managers
- Partner with production support to resolve technical issues
Requirements
- 6+ years in financial services or corporate environment
- 6+ years in Technical / Operations support function
- Experience working with system end users
- Experience in information security administration is a plus
- Knowledge of Citi Business and Systems a plus
- Knowledge of Corporate Real Estate a plus
- Knowledge of CoStar Real Estate Systems a plus
- Bachelor's degree (or equivalent professional and/or academic training)
- Bilingual skills considered as a plus
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- planned time off (vacation)
- unplanned time off (sick leave)
- paid holidays
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