Loan Operations Commercial Loan Closer ensuring smooth and timely closing of commercial loans. Collaborating with internal and external stakeholders in Atlanta office environment.
About the role
- Operational supervisor role at Mobyan managing Last Mile operations and enhancing service efficiency through leadership and data analysis.
Responsibilities
- Responsible for operational planning and implementing action plans to increase service delivery efficiency, using SLA, productivity and reverse logistics as evaluation metrics.
- Supervise customer service, monitor and track market and competitor practices to ensure quality service, resolve issues and ensure customer satisfaction. Drive resolution of problems and complaints, conduct periodic site visits to manage operations, coordinate the management of service processes and KPIs, and promote team motivation while ensuring service quality through training and regular feedback. Maintain close relationships with all company areas to resolve issues efficiently and participate actively in programs to improve product, service and environmental quality, complying with internal and occupational safety standards.
- Actively contribute to the development of operational planning and action plans aimed at improving service delivery efficiency, to be measured by indicators such as SLA (Service Level Agreement), productivity and reverse process management.
- Maintain relationships with all departments to facilitate necessary measures for problem resolution.
- Participate actively in programs to improve product, service and environmental quality, and comply with internal and occupational safety standards.
- Apply customer service tools by monitoring and tracking market and competitor actions and practices to ensure good service, problem resolution and customer satisfaction.
- Conduct continuous monitoring and provide detailed feedback to team members under your management to prevent errors and increase customer satisfaction.
Requirements
- Preferably minimum of 5 years' proven experience in operational routines and management.
- Knowledge: - Advanced Excel and intermediate Power BI - Strong knowledge of KPI management - Data analysis skills - Systems/Software: CRM solutions for customer relationship management and improving sales, marketing and service operations efficiency; online payment management platforms; asset management applications; work order control; technician tracking and other logistics operation tools.
- Education: Degree preferred in Business Administration, Engineering, Logistics or related fields.
- Technical skills: - Advanced Microsoft Office; - Basic Python and VBA; - Task management: Trello; - Data visualization: Google Data Studio.
- Competencies: Organized to supervise multiple operational processes across one or more areas and enable continuous performance flow; strong interpersonal skills to work in a team, resolve conflicts and interact with colleagues; excellent communication to convey goals and objectives clearly and concisely, instruct and train colleagues; critical judgment to monitor processes, identify potential failures and suggest improvements; and an innovative mindset to learn and propose new operational techniques and methods.
Benefits
- Medical and dental insurance for you and your dependents
- Life insurance
- Childcare or babysitting allowance, Family and Dependent Support
- 6 months maternity leave and 20 days paternity leave
- Internal Recruitment Program, our Performance Review Cycle, regular feedback routines, development plan monitoring and an exclusive Training Platform
- Day off to celebrate your birthday as you prefer
- Partnership with SESC (social and leisure benefits)
- Meal allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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