Responsible for TI budget management (CAPEX and OPEX) at Unidas, focusing on financial processes and internal support. Leading executive reports and continuous improvement initiatives.
About the role
- Serve as a high-level technical functional resource for issues escalated from our Level 2 Consultants.
- Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders.
- Act as an escalation point for critical customer incidents, managing the resolution process from start to finish including completion of RCA reports.
- Act as the main point of contact for high-profile or time sensitive escalations, providing timely updates and managing expectations with our customers.
- Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process.
- Provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives.
- Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery.
- Contribute towards project timeline planning for small projects in the Support practice alongside a project manager to ensure successful project outcomes.
- Collaborate with other consultants, developers, and stakeholders to achieve small project goals.
- Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical.
- Develop reusable components and frameworks to accelerate project delivery and improve solution quality.
- Mentor junior consultants, providing technical guidance and support.
- Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals.
- Ensure compliance with industry standards and internal methodologies.
- Identify opportunities for process and solution improvements, and drive initiatives to implement them.
- Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice.
Requirements
- Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions.
- Proficiency in Power Apps, Power Automate and Dynamics 365.
- Requirement to have achieved Microsoft PL-200 & PL-400.
- Demonstrated experience of working on complex projects and/or CRs.
- Strong client engagement skills, with the ability to understand client needs and deliver effective solutions.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
NL
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