RS
RELEX SolutionsSolution Consultant, Melbourne
Solution Consultant optimizing RELEX supply chain solutions for clients. Collaborating on project delivery and customer engagement in Melbourne.
About the role
- Develop and evolve Knowledge Management (KM) solutions
- Establish and maintain KM best practices
- Create One Best Ways (OBW) for KM programs
- Conduct process optimization to enhance existing processes and procedures
- Drive change and develop recommendations that will positively improve the Client experience
- Develop guidelines on analysis and measurement to drive continuous improvement and innovation
- Ensure KM standards and best practices are well documented, accurate, well organized, consistent and highly effective
- Provide recommendations and support regarding end-to-end KM solutions, standards, framework, tools and technology
- Acting as an advisor on matters related to KM systems, technology, and data
- Work closely with other KM teams to ensure best practices are integrated into KM strategies and initiatives
- Manage sponsor/stakeholder relations to ensure that project delivery expectations are specified and met
- Design efficient and effective process solutions
- Build, sustain and leverage relationships and people networks with cross-functional teams
- Manage Continuous Improvement activities by updating content and ensure easy access to resources
- Lead the assessment of current processes, procedures and workflows to identify inefficiencies
- Own the redesign and optimization efforts enduring alignment with business objectives
- Support change management efforts related to the implementation of new best practices, systems, and process and procedure changes
- Develop and maintain Key Performance Indicators (KPI) and other metrics and provide regular reporting to leadership.
Requirements
- University degree or college diploma in business (or equivalent years of experience in the mutual fund industry or similar field)
- Three years of work experience in Knowledge Management, with technical writing experience, supporting content initiatives and working with cross-functional teams.
- 3-5 years of continuous improvement in a client focused environment.
- Proficient knowledge of KM principles, processes and tools.
- Sound knowledge of project management techniques, tools and methodologies.
- Knowledge of change management methodologies.
- Demonstrated analytical, problem-solving, consulting and influencing skills.
- Experience with MS Excel, MS PowerPoint and MS Visio, and SharePoint.
- Strong customer service skills with a customer focused mindset, with a solid ability to create and maintain strong relationships across the organization at all levels.
- Excellent written and verbal communication skills with demonstrated facilitation skills.
Benefits
- A caring, supportive, and inclusive culture
- Flexible work arrangements
- Professional development opportunities
- Diversity and inclusion initiatives
- Incentive plans under individual and company performance.
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