Join NVIDIA as a Software Engineer to design and maintain installation workflows for networking software across major Linux distributions. Contribute to advanced networking features in a dynamic tech environment.
About the role
- Be responsible for a portfolio of 25-35 Key (VIP) accounts in NA ( 'logo' brands and midmarket businesses)
- Ensure customer growth, adoption, satisfaction and retention
- Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers
- Help your customers manage the change that is involved in making new technologies successful
- Develop strong networks with your customers with multiple key decision makers and Aircall champions
- Handle contract renegotiations and mitigate risks
- Delve into and understand your customer's specificities (industry, locations, etc)
- Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities
- Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness
- Organize quarterly on-site visits whenever possible
- Drive and improve the segment’s strategy for NA
- Become a key contributor and referent within the Success team for advanced needs
- Develop new ways to increase customer satisfaction
- Contribute to the constant improvement of our processes, best practices, and tools
- Gather customer product feedback to help shape and define the product roadmap
- Bring in new ideas to delight our customers
Requirements
- Outstanding written and verbal communication skills in English. Spanish would be a big plus, too!
- You have 5 or more years of experience and expertise in Customer Success or Account Management
- You have a previous experience in the telecom industry or account management experience with Enterprise / SaaS solutions
- You are a strong communicator with excellent verbal and written communication skills
- You’re comfortable handling and structuring complex projects involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares)
- You’re comfortable with building and delivering data-driven recommendations
- You have great presentation skills and the ability to explain technical concepts in an easy to understand and structured manner
- You have strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
- You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
- You’re confident in managing and completing tasks and issues in a fast-paced, international environment
- You have experience using Salesforce, CRMs and Google suite.
Benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
AI
Aleph Group, IncSenior Frontend Engineer
Senior Frontend Engineer designing and building high - performance web apps at Aleph. Focused on critical architectural decisions and mentoring for modern JavaScript frameworks.
ES
Emergent SoftwareSenior Frontend Engineer, React, TypeScript
Senior Frontend Engineer developing modern, performant SPAs with TypeScript and React. Leading UI design initiatives while collaborating with cross - functional teams.
FE
Fuse EnergySenior Front-End Engineer
Senior Front - End Engineer developing web applications using modern technologies for a renewable energy startup. Collaborating with design and product teams in a hybrid working environment.
AT
AVIPAM Viagens & TurismoFront End Developer – Mid Level
Front End Developer with a focus on React or Angular at a tech - savvy Travel Management Company. Engage in building innovative solutions while maintaining high - quality standards.
Softwareentwickler bei nextAudit, einem B2B Software - Startup in Aachen. Fokus auf Entwicklung und User Experience der AuditCloud - Plattform.
FT
FCamara Consulting & TrainingFrontend Developer – Angular, Mid-level
Desenvolvedor Frontend Angular - Pleno for major investment bank in Latin America. Collaborate and develop projects in an agile environment.
QA
QuesTek Europe ABMid-level Angular Developer
Mid - level Angular Developer for OCH Technologies, focusing on responsive web applications for government contracts. Collaborate with designers and optimize applications while adhering to best practices.
GE
GerentFrontend Developer
Frontend Developer responsible for developing responsive web applications in collaboration with design and engineering teams.
SE
Switzerland Global EnterpriseLead Engineer – Reactor Nuclear Physics, Methods
Lead Engineer developing reactor physics and technology solutions at GE Vernova. Collaborating on neutron transport and cross section generation while ensuring regulatory compliance.