Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Technical Support Analyst providing user support and managing TI infrastructure in São Paulo. Focusing on N1 and N2 support with knowledge of network fundamentals and security principles.
Responsibilities
- User support for internal and external users (N1 and N2)
- Deployment and maintenance of basic hardware and software
- Definition and control of access to IT resources
- Documentation of procedures and monitoring of technical resource performance
- Support for infrastructure and network fundamentals
- Application of information security concepts
Requirements
- Degree in Information Technology, Networking, or related fields
- Basic knowledge of network fundamentals and IT infrastructure
- Knowledge of information security (firewalls, switches) is a plus
- Experience with Fortinet is a strong plus
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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