Hybrid Junior Technical Support Analyst – N1/N2

Posted 2 months ago

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About the role

  • Technical Support Analyst providing user support and managing TI infrastructure in São Paulo. Focusing on N1 and N2 support with knowledge of network fundamentals and security principles.

Responsibilities

  • User support for internal and external users (N1 and N2)
  • Deployment and maintenance of basic hardware and software
  • Definition and control of access to IT resources
  • Documentation of procedures and monitoring of technical resource performance
  • Support for infrastructure and network fundamentals
  • Application of information security concepts

Requirements

  • Degree in Information Technology, Networking, or related fields
  • Basic knowledge of network fundamentals and IT infrastructure
  • Knowledge of information security (firewalls, switches) is a plus
  • Experience with Fortinet is a strong plus

Benefits

  • N/A

Job title

Junior Technical Support Analyst – N1/N2

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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