Technical Support Analyst providing user support and managing TI infrastructure in São Paulo. Focusing on N1 and N2 support with knowledge of network fundamentals and security principles.
Responsibilities
User support for internal and external users (N1 and N2)
Deployment and maintenance of basic hardware and software
Definition and control of access to IT resources
Documentation of procedures and monitoring of technical resource performance
Support for infrastructure and network fundamentals
Application of information security concepts
Requirements
Degree in Information Technology, Networking, or related fields
Basic knowledge of network fundamentals and IT infrastructure
Knowledge of information security (firewalls, switches) is a plus
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