GM
Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
About the role
- Assist merchants with Satispay onboarding and handle technical inquiries while collaborating with teams. Role involves ticket management and providing exceptional service to improve merchant experience.
Responsibilities
- Merchant Onboarding. Assist merchants during activation, ensuring they are equipped to use Satispay effectively.
- Ticket Management. Handle a high volume of inbound tickets, responding promptly and accurately to merchant inquiries.
- Active Troubleshooting. Address and resolve basic technical or operational issues, escalating more complex cases as needed.
- Technical Tools Usage. Use internal platforms such as Merchant Console, Business App, Dashboard, and documentation tools with growing proficiency.
- Collaboration. Work closely with teams to facilitate smooth onboarding and issue resolution.
- Feedback Collection. Gather and share merchant insights with internal teams to enhance our services.
- Process Improvement: Identify recurring issues and suggest improvements to streamline merchant support operations.
Requirements
- Proactive problem-solver and quick learner.
- Detail-oriented and accurate.
- Clear communicator and adaptable.
- Collaborative and organized.
- Service-focused and curious.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative providing first line customer support and managing orders and queries for Coats. Promoting products and ensuring customer satisfaction in a competitive environment.
Customer Service Representative managing accounts and providing product support for Trivium Packaging. Engaging in customer relationship management and handling inquiries efficiently.
Customer Service Team Lead empowering a caring customer success team at AlgaeCal. Leading in a hybrid work environment focusing on customer welfare and team performance.
Senior Customer Service Coordinator at Coates managing a team to ensure customer satisfaction and safety. Responsible for administrative tasks and customer solutions at the Albert Park branch.
Customer Service/Warehouse Associate providing support and servicing customers for Dal - Tile, handling transactions and inventory. Maintaining warehouse and ensuring safety protocols.
Customer Care Operations Consultant responsible for optimizing service delivery and workforce performance. Leveraging data - driven consulting and emerging technology solutions in a customer care environment.
Customer Experience Associate at TD helping clients with banking transactions and solutions in Ontario. Aiming to deliver a positive customer experience while achieving business objectives.
Analista de Atendimento integrating the team to provide excellent customer support in credit analysis automation. Managing technical inquiries and ensuring client satisfaction with efficient solutions.
Customer Service Specialist providing support and a seamless experience for dental offices. Blending customer service with knowledge in dental revenue cycle management and logistics.