Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Experience Analyst at Gocase managing B2B client interactions and logistics. Seeking proactive individuals with a focus on quality customer service.
Responsibilities
- Handle B2B corporate customers via digital channels (WhatsApp Business, email, RD Station Conversations, HubSpot).
- Follow orders from start to finish, ensuring alignment between the client, sales, and operations.
- Log interactions, requests, and statuses in internal systems, keeping records up to date.
- Support the resolution of logistics issues, deadlines, and product customization.
- Ensure clear, concise, and empathetic communication in every interaction.
- Provide feedback to improve customer service processes and the customer experience.
- Maintain ticket organization and adherence to defined SLAs.
Requirements
- Bachelor's degree in progress or completed in Business Administration, Communication, Management Processes, or related fields.
- Strong written and verbal communication skills, with an empathetic attitude and a solution-oriented approach.
- Ability to organize and manage multiple simultaneous requests.
- Familiarity with digital customer service tools (chat, email, WhatsApp).
- Attention to detail and discipline for recording and tracking tickets.
- Previous experience in B2B customer service, after-sales, or customer service (SAC).
- Experience with CRM systems (HubSpot, RD Station, or similar).
- Basic knowledge of logistics and production processes in e-commerce.
Benefits
- Meal/food allowance.
- Transportation allowance.
- Home office allowance.
- Wellhub: a global network of over 50,000 gyms, studios, personal trainers, and wellness apps.
- Starbem: an app focused on mental health and corporate well-being.
- Onhappy: access to leisure travel with greater convenience, cost savings, and exclusive benefits.
- Urbis discount platform (restaurants, stores, pharmacies, etc.).
- Health insurance 100% covered by the company.
- Dental plan 100% covered by the company with no co-pay for the employee.
- Day off during your birthday week.
- Extended maternity leave (6 months).
- Extended paternity leave (20 days).
- Employee discount on products.
- Free Gocase products every month!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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