About the role

  • Daily support for internal end users.
  • Setup and config new laptops (Apple) for new and existing employees. Onboarding of IT services to new employees.
  • User account management.
  • Hardware/IT equipment inventory management.
  • Contribute actively and effectively as an integrated team member
  • Meet regularly with the line manager to review progress
  • Manage issue resolution and critically escalate
  • Work effectively with other teams, units, and departments
  • Manage issues with clarity and ensure effective information flow and team working Support organization's other priority activities, when necessary
  • Act as an Omilia ambassador

Requirements

  • Academic degree in IT, Computer Science or related field
  • Familiarity with end user support and troubleshooting.
  • Basic knowledge in:
  • Computer Networks (TCP/IP, VLANs, etc)
  • Operating systems (Windows / Mac OS)
  • Strong communication skills
  • Verbal & written proficiency both in Greek and English
  • Nice to have
  • 1-2 years of working experience in relevant role
  • Experience in MacOS
  • Experience in Ticketing systems
  • Scripting language (bash, Python)
  • Experience with Active Directory
  • Experience with virtual environments (e.g., VMware, Proxmox)

Benefits

  • Fixed compensation;
  • Private Medical Insurance
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Job title

IT Support Specialist

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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