IT Support Helpdesk supporting internal users and managing IT services while contributing to a collaborative team environment. Setup and support for laptops, user account management, and inventory management.
Responsibilities
Daily support for internal end users.
Setup and config new laptops (Apple) for new and existing employees. Onboarding of IT services to new employees.
User account management.
Hardware/IT equipment inventory management.
Contribute actively and effectively as an integrated team member
Meet regularly with the line manager to review progress
Manage issue resolution and critically escalate
Work effectively with other teams, units, and departments
Manage issues with clarity and ensure effective information flow and team working Support organization's other priority activities, when necessary
Act as an Omilia ambassador
Requirements
Academic degree in IT, Computer Science or related field
Familiarity with end user support and troubleshooting.
Basic knowledge in:
Computer Networks (TCP/IP, VLANs, etc)
Operating systems (Windows / Mac OS)
Strong communication skills
Verbal & written proficiency both in Greek and English
Nice to have
1-2 years of working experience in relevant role
Experience in MacOS
Experience in Ticketing systems
Scripting language (bash, Python)
Experience with Active Directory
Experience with virtual environments (e.g., VMware, Proxmox)
Benefits
Fixed compensation;
Private Medical Insurance
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
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