Junior Mitarbeiter im IT Support bei home24 in Berlin. Unterstützen interner Anwender:innen und stellen sicher, dass Technik reibungslos läuft.
About the role
- IT Support Helpdesk supporting internal users and managing IT services while contributing to a collaborative team environment. Setup and support for laptops, user account management, and inventory management.
Responsibilities
- Daily support for internal end users.
- Setup and config new laptops (Apple) for new and existing employees. Onboarding of IT services to new employees.
- User account management.
- Hardware/IT equipment inventory management.
- Contribute actively and effectively as an integrated team member
- Meet regularly with the line manager to review progress
- Manage issue resolution and critically escalate
- Work effectively with other teams, units, and departments
- Manage issues with clarity and ensure effective information flow and team working Support organization's other priority activities, when necessary
- Act as an Omilia ambassador
Requirements
- Academic degree in IT, Computer Science or related field
- Familiarity with end user support and troubleshooting.
- Basic knowledge in:
- Computer Networks (TCP/IP, VLANs, etc)
- Operating systems (Windows / Mac OS)
- Strong communication skills
- Verbal & written proficiency both in Greek and English
- Nice to have
- 1-2 years of working experience in relevant role
- Experience in MacOS
- Experience in Ticketing systems
- Scripting language (bash, Python)
- Experience with Active Directory
- Experience with virtual environments (e.g., VMware, Proxmox)
Benefits
- Fixed compensation;
- Private Medical Insurance
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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