Visual Merchandiser optimizing customer experience for Zwiesel Glas products. Focus on design trends, sales analysis, and training staff at the point of sale.
About the role
- IT Service Delivery Manager supporting clients with IT services and ensuring operational continuity. Collaborating with clients and technical teams to address requirements and maintain service quality.
Responsibilities
- You are the primary point of contact for your customers — you know their IT services, keep operations running, and ensure that questions don’t go unanswered.
- You coordinate between the customer and technical teams, identify what is needed, and make sure all stakeholders share the same objective.
- You strengthen the relationship with the customer, communicate openly and professionally, and have a sense for good collaboration — even when things get stressful.
- You handle requirements, proposals, and billing, maintain an overview, and ensure clarity — even in the fine print.
Requirements
- You have vocational training or a degree in an IT-related field — or you are a career changer with a genuine passion for technology (we love interesting career paths).
- You have several years of experience working with clients — and know how to remain courteous even when dealing with difficult issues.
- You have initial professional experience in IT and are curious about new technologies — stagnation is not your thing.
- You have initial experience in directing and coordinating teams — and stay calm even when faced with resistance.
- You handle requirements, proposals, and billing, maintain an overview, and ensure clarity — even in the fine print.
- Very good German skills and good English skills complete your profile — you can therefore perform confidently in both languages.
Benefits
- Individual onboarding with a personal mentor — you won’t be thrown into the deep end.
- No day is the same: challenging, varied, and autonomous — but never boring.
- Flat hierarchies instead of bureaucratic chains of command. Speak directly.
- Flexibility as you need it: hybrid work, flexible hours, additional vacation days — this is part of our everyday practice.
- Modernly equipped offices: height-adjustable desks, dual monitors, quiet rooms and open spaces — just the way you like it.
- Company bike (JobRad) & team spirit: whether road bike or e-bike — we provide your new ride. And yes, we celebrate sports together (including sponsorship!).
- Pension plan? We have one — generally with an employer contribution. Well prepared for the future.
- Our corporate benefits invite you to shop and enjoy experiences.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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