Hybrid IT Service Delivery Manager

at DATAGROUP

• Job title: IT Service Delivery Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Neu Isenburg, Germany

About the role

• IT Service Delivery Manager supporting clients with IT services and ensuring operational continuity. Collaborating with clients and technical teams to address requirements and maintain service quality.

Responsibilities

• You are the primary point of contact for your customers — you know their IT services, keep operations running, and ensure that questions don’t go unanswered.
• You coordinate between the customer and technical teams, identify what is needed, and make sure all stakeholders share the same objective.
• You strengthen the relationship with the customer, communicate openly and professionally, and have a sense for good collaboration — even when things get stressful.
• You handle requirements, proposals, and billing, maintain an overview, and ensure clarity — even in the fine print.

Requirements

• You have vocational training or a degree in an IT-related field — or you are a career changer with a genuine passion for technology (we love interesting career paths).
• You have several years of experience working with clients — and know how to remain courteous even when dealing with difficult issues.
• You have initial professional experience in IT and are curious about new technologies — stagnation is not your thing.
• You have initial experience in directing and coordinating teams — and stay calm even when faced with resistance.
• You handle requirements, proposals, and billing, maintain an overview, and ensure clarity — even in the fine print.
• Very good German skills and good English skills complete your profile — you can therefore perform confidently in both languages.

Benefits

• Individual onboarding with a personal mentor — you won’t be thrown into the deep end.
• No day is the same: challenging, varied, and autonomous — but never boring.
• Flat hierarchies instead of bureaucratic chains of command. Speak directly.
• Flexibility as you need it: hybrid work, flexible hours, additional vacation days — this is part of our everyday practice.
• Modernly equipped offices: height-adjustable desks, dual monitors, quiet rooms and open spaces — just the way you like it.
• Company bike (JobRad) & team spirit: whether road bike or e-bike — we provide your new ride. And yes, we celebrate sports together (including sponsorship!).
• Pension plan? We have one — generally with an employer contribution. Well prepared for the future.
• Our corporate benefits invite you to shop and enjoy experiences.