BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
About the role
- Manage daily activities of the IT support/helpdesk team to ensure timely, effective resolution of technical issues
- Supervise, coordinate, and prioritize IT support staff activities
- Oversee IT support ticketing/tracking system and enforce SLAs
- Ensure IT support staff maintain accurate documentation, knowledge base articles, and system configurations
- Partner with other departments to proactively address business needs and deliver IT solutions
- Manage relationships with IT service providers, software vendors, and hardware suppliers
- Lead or contribute to IT projects including rollouts, upgrades, and migrations
- Oversee software licensing compliance and maintain accurate records of IT assets and subscriptions
- Collaborate in infrastructure planning, discussions, and implementations to support business continuity and growth
Requirements
- Proven experience managing an IT helpdesk or IT support team
- Strong knowledge of helpdesk ticketing systems and IT service management (ITSM) practices
- Familiarity with software licensing, vendor management, and IT procurement processes
- Solid understanding of IT infrastructure (networking, servers, cloud services, etc.)
- Excellent leadership, communication, and organizational skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- IT certifications (such as ITIL, CompTIA, ISC2, or Microsoft) are a plus
Benefits
- Medical/dental/vision insurance
- Profit-sharing plan contributions
- Paid parental leave
- 401(k) match / retirement savings
- Generous PTO
- Overtime pay
- Life and disability insurance
- Certification incentives
- Education assistance / paid continuing education
- Referral program
- Annual ski/camping trip
- Black-tie holiday party
- Quarterly departmental mixers (with a travel stipend)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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