JO
Jobs2webStore Manager
Store Manager responsible for overseeing daily operations and leading the team at a busy pet care center. Role requires travel between locations to support diverse teams across Stockport and Greater Manchester.
About the role
- Oversee day-to-day operations of the IT Field Services and Help Desk teams
- Manage a team of technicians providing remote and on-site tier 1 and 2 technical support
- Ensure high-quality, efficient, and safe support services
- Manage relationships with external vendors providing services, equipment, or support
- Frequent travel to DCI U.S. sites
- Supervise, mentor, and lead IT Field Service Technicians, conduct performance reviews, manage schedules, provide training
- Oversee workload, develop and implement SOPs for installations, repairs, and troubleshooting
- Manage ITSM tools and performance dashboards to track KPIs, goals, SLAs
- Perform lifecycle management and capital planning for end user devices, manage inventory and assets
- Coordinate network installations, hardware deployments, and on-site projects with other IT departments and stakeholders
- Serve as escalation point for complex technical issues and provide hands-on support
- Monitor vendor performance against contracts and SLAs, act as primary vendor contact
- Enforce safety protocols and ensure team certification to operate lifts and specialized equipment
Requirements
- Candidate must be in one of the following locations within commuting distance of a branch: Chicago, IL; Granite City, IL; Channelview, TX; Tampa, FL
- Proven experience in leading and managing a technical team
- Strong organizational, communication, and interpersonal skills
- In-depth knowledge of IT systems, including hardware, software, and networking
- Ability to troubleshoot and resolve advanced technical issues
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong commitment to safety with experience in a field services or new site construction-related environment
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in operational IT support, with at least 2-3 years in a leadership or supervisory role
- ITIL 4 certification required
- Relevant certifications (e.g., CompTIA, PMP) are a plus
- A valid driver's license and reliable transportation are required
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with match
- Paid Time Off
- 10 Paid Holidays
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Parental Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HI
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