JO
Jobs2webStore Manager
Store Manager responsible for overseeing daily operations and leading the team at a busy pet care center. Role requires travel between locations to support diverse teams across Stockport and Greater Manchester.
About the role
- Overseeing the day-to-day operations of the IT Field Services and Help Desk teams
- Managing a team of technicians who provide remote and on-site tier 1 and 2 technical support, hardware and software maintenance, and network installation services
- Ensuring high-quality, efficient, and safe support services that meet technical and operational needs
- Managing relationships with external vendors who provide services, equipment, or support to the team
- Frequent travel to DCI U.S. sites
- Supervise, mentor, and lead a team of IT Field Service Technicians
- Conduct performance reviews, manage schedules, and provide ongoing training and development
- Oversee the team's workload, ensure service requests are handled promptly and efficiently
- Develop and implement standard operating procedures (SOPs) for installations, repairs, and troubleshooting
- Manage ITSM tools and performance dashboards to track KPIs, goals, SLAs
- Performs lifecycle management and related capital planning for end user devices
- Manage inventory and assets to ensure systems, applications and equipment are properly maintained
- Coordinate with other IT departments, project managers, and stakeholders to plan and execute network installations, hardware deployments, and other on-site projects
- Ensure the team has necessary tools and resources to complete tasks safely and effectively
- Serve as a point of escalation for complex technical issues
- Monitor vendor performance against contractual agreements and SLAs
- Enforce all safety protocols and ensure team trained and certified to operate lifts and specialized equipment
Requirements
- Proven experience in leading and managing a technical team
- Strong organizational, communication, and interpersonal skills
- In-depth knowledge of IT systems, including hardware, software, and networking
- Ability to troubleshoot and resolve advanced technical issues
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong commitment to safety with experience in a field services or new site construction-related environment
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in operational IT support, with at least 2-3 years in a leadership or supervisory role
- ITIL 4 certification required
- Relevant certifications (e.g., CompTIA, PMP) are a plus
- A valid driver's license and reliable transportation are required
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with match
- Paid Time Off
- 10 Paid Holidays
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Parental Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HI
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