FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Resolve escalated tickets from the 1st Line Service Desk and troubleshoot technical problems
- Conduct in-depth analysis to find root causes and deliver lasting solutions
- Provide clear, helpful technical guidance to end-users, both remotely and on-site
- Log incidents and resolutions accurately in the ticketing system
- Monitor system performance, identify risks, and take preventative measures
- Contribute ideas and feedback to enhance service delivery and efficiency
- Perform up to four site visits per week and provide 1st-line remote support to other clients
- Work as part of an 11-person team supporting a key Dublin client
Requirements
- At least 2 years’ experience in a service desk role, with a solid track record of supporting users
- Confidence working directly with clients and building positive, professional relationships
- Strong technical knowledge of Microsoft technologies (Microsoft 365, Windows OS, Active Directory)
- Clear, friendly, and effective communication skills
- Ability to perform up to four on-site visits per week and provide remote 1st-line support to other clients
Benefits
- 23 Days + birthday off
- BUPA Cash Plan
- 50% Flexible working
- Work from Home Allowance
- Charity days off (2 days a year)
- Training by professional and courses funded.
- 3 Social events a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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