Senior Account Director at Real Chemistry managing client relationships on large engagements in healthcare communications. Leading cross - functional teams to drive innovative solutions and client satisfaction.
About the role
- IT Support specialist providing 1st and 2nd level support for software and hardware issues. Aiding users and ensuring minimal downtime while maintaining systems effectively.
Responsibilities
- Provide technical support
- Resolve software and hardware issues
- Maintain systems to ensure smooth operations
- Analyze and support customer software issues
- Assist users with IT questions and problems
- Install and maintain software
- Identify and rectify technical faults
- Log, manage and coordinate support requests
- Handle technical inquiries from our customers
- Train users on our software products
- Design and deliver technical workshops, both on-site and virtually
- Support our consulting team
- Coordinate our release deployments
- Take responsibility for operational processes
- Support software testing
Requirements
- Completed vocational training as an Information Management Clerk or as an IT Specialist (Fachinformatiker), ideally with experience in a fintech company, a bank or an insurance company
- Several years of experience in 1st and 2nd level support
- Highly self-motivated with an independent and structured working style
- Enjoys tinkering and finding new solutions
- Strong communication skills and team spirit
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least at C1 level; good English skills are an advantage
- Strong conceptual and analytical skills and a high solution orientation
Benefits
- Flexible working hours with a hybrid work model
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- Deutschland-Ticket (Germany-wide public transport pass)
- Personalized training budget for your professional development
- Regular fun team events
- Annual company retreat in the Algarve, Portugal
- Annual team visit to the Wiesn (Oktoberfest)
- Naturally: fruit, beverages and coffee provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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